How can my customers cancel their subscriptions from Customer Portal?

Your customer can cancel their subscriptions only if the cancel subscription option is enabled for them in the portal settings.

To enable the cancel subscription option for your customers,

  • Navigate to Gear icon > More Settings > Preferences > Branding > Portal Settings and enable the Cancel Subscription option using the checkboxes.
  • You can choose to allow the customers to cancel the subscription either immediately or on the next renewal using the checkboxes provided.

Cancel subscription enable option

For your customers to cancel a subscription from Customer Portal,

  • Log into the Customer Portal and go to the Subscriptions tab.
  • From the subscription list, Click on the subscriptions that has to be cancelled.
  • In the subscription details page next, click on the Cancel button at the top-right corner to cancel the subscription.

Cancel subscription

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