Zoho billing logo FAQ
/
Back

What happens when I resume my customer’s paused subscription?

Here’s what happens when you resume a subscription.

  • The subscription will move to the Live status.
  • Any workflows you’ve configured based on the Subscription Resumed event — such as webhooks or email alerts — will be triggered.
  • If the subscription is resumed after its next billing date:
    • Zoho Billing will generate an invoice for the current cycle’s renewal charges, along with any unbilled charges that were due when the subscription was paused.
    • The subscription’s billing date will be reset to the day it is resumed.
    • If the subscription is auto-charge enabled:
      • Zoho Billing will make a payment attempt using the customer’s saved payment method.
      • If the payment is successful, the subscription will move to the Live status.
      • If the payment fails, the subscription will move to the Past Due status and your Retry Settings will come into play.
  • If the subscription is resumed before its next billing date:
    • There will be no change to its billing date.
    • Zoho Billing will generate invoices normally based on the billing cycle.
Scenario: Zylker is a SaaS company that offers a monthly project management tool at $100 per month. A customer with auto-charge enabled is billed on the 5th of every month. The customer pauses their subscription on April 2, 2025. Three days before the next billing date. No invoice is created and no payment is charged on April 5.
  • The customer resumes the subscription on April 10, 2025, which is after the missed billing date.
  • Zoho Billing generates an invoice for the April 5 renewal cycle ($100) and resets the billing date to April 10. A payment attempt is made automatically.

If successful, the subscription moves to Live and the next billing date becomes May 10, 2025. If the payment fails, the subscription moves to Past Due and the configured Retry Settings are triggered.

Learn more about resuming subscriptions by visiting the help document. 

Was this document helpful?
Yes
No

Thank you for your feedback!