Transitioning from Exclusife to Zoho RetailIQ

We're thrilled to announce Exclusife's merger with Zoho Corp! This isn't just a merger or an upgrade; it's a whole new level of customer relationship management for your retail business.

We're taking the first step towards helping you deliver more robust retail capabilities. We understand migrating from one CRM to another can feel daunting, but the Zoho RetailIQ team is here to ensure a smooth and seamless transition. Upon your consent, all of your valuable data from Exclusife will be securely migrated to Zoho RetailIQ, so you can continue your business operations without any interruptions.

Made in India. Made for the World.

M+ Users Globally
K+ Employees Worldwide
2K+ Ready to use Zoho Marketplace extensions
+ Products
+ Years In business
+ Countries Served
100+ Industries served

Why Choose Zoho RetailIQ?

Boost sales with hyper-personalized campaigns

Gain a competitive edge by delivering tailored experiences that resonate with your customers. Zoho RetailIQ empowers you to:

Leverage customer insights: Combine data from POS, website, and in-store interactions to create comprehensive customer profiles.
Deliver personalized offers: Craft targeted promotions, discounts, and rewards based on customer preferences and behavior.
Maximize campaign ROI: Trigger event-based, timely offers for special occasions, driving increased sales and customer loyalty.

Know who your customer is

Get a complete picture of your customer with Zoho RetailIQ's omni-channel customer view.

Gain a 360-degree customer view: Combine data from POS, in-store visits, website, online interactions, support, social media, WhatsApp, and more into a unified customer profile.
Unify customer data: Create a single source of truth for all customer interactions.
Deliver personalized experiences: Use insights to tailor offers, recommendations, and promotions.
Improve customer engagement: Deliver personalized moments across the customer journey to increase cross-selling/upselling and repeat revenue and build stronger relationships through relevant interactions.

Improve CX through surveys

See what your customers are thinking with periodic surveys to understand their visit experience, get their feedback, and learn what could be improved in your retail shop.

Capture valuable feedback: Send surveys directly to customer phones via SMS, email, and WhatsApp.
Gather first-party data: Gain deep insights into customer preferences, likes, and dislikes.
Drive business improvements: Use the feedback to refine product offerings, create personalized experiences, improve CSAT scores, and optimize marketing campaigns.

Elevate your retail business with Zoho

Comprehensive business suite: Explore more than 55+ integrated applications of Zoho to manage all aspects of your entire business needs, from finance and HR to IT and field service management.
Secure and scalable: Grow your business with confidence, knowing your data is protected by robust security measures.

Ready to migrate? It's easy!

All you have to do is sign up to Zoho RetailIQ and follow the simple steps on our self-migration tool. If you need any help along the way, feel free to send us an email at support@zohoretailiq.com

Steps to migrate:

1
Sign Up
Use your existing Exclusife credentials to create your Zoho RetailIQ account.
2
Configure Your Organization
Update your organization details within the Zoho portal.
3
Grant Access
Provide developer access for our team to securely migrate your data. This is a mandatory step, after which your account will be set up overnight.

Get Help: *Our team is here to answer any questions you may have about data security, privacy, or the migration process.

FAQ’S

Still have questions? No problem! We've compiled a comprehensive FAQ section to address your concerns.

What is Zoho RetailIQ?

Zoho RetailIQ is a comprehensive customer relationship management system specifically designed for the retail industry, offering enhanced features and a better user interface compared to Exclusife.com.

Why am I being invited to try the Zoho RetailIQ?

We're inviting you to test the new Zoho RetailIQ to experience its enhanced features and improved UI. This trial period allows you to explore the product before you make a final decision.

Can I try it for free? Or will there be any additional charges for using the Zoho RetailIQ CRM?

Yes, you can try it all out for free! During your trial period, you can explore all of the features and functionality of Zoho RetailIQ before making a final decision. There are no additional charges. You will continue on the same pricing plan that you have now with Exclusife.com.

What features are available in Zoho RetailIQ?

Zoho RetailIQ includes all of the features you're familiar with on Exclusife.com, such as customer registration, normal campaigns, automated campaigns, SMS and WhatsApp communication, loyalty programs, and reports, with enhancements in the user interface.

Will I still have access to Exclusife.com during the trial period?

Absolutely! Your access to Exclusife.com will remain uninterrupted until you've had a chance to fully evaluate Zoho RetailIQ and decide to make the switch. This way, you can compare both platforms at your own pace and ensure a smooth transition when you're ready.

How will data synchronization work between Exclusife.com and Zoho RetailIQ?

Data will be synced between both products, ensuring that your information is up to date. However, campaigns will be disabled on Exclusife.com and will only work on the Zoho RetailIQ.

How do we register for the Zoho RetailIQ?

You'll receive an email invite with clear instructions to register on the Zoho RetailIQ product. Follow the steps in the email to complete your registration.

What should we do if we encounter issues during the registration or trial period?

Don't worry! If you encounter any issues, please reach out to our support team through the contact details provided in your invite email. We're here to help you with any problems you may face.

Can we continue using both products simultaneously?

Yes, you can use both products simultaneously during the trial period, with data syncing across both products. This allows you to transition smoothly and ensure that all of your data is correctly migrated.

What happens once we give the final consent?

Once you give the final consent, you'll be transitioned fully to the Zoho RetailIQ . At this point, your access to Exclusife.com will be phased out, and all activities will be managed through Zoho.

Will there be support available after the transition?

Yes, our support team will be available to assist you even after you fully transition to Zoho RetailIQ to ensure you have a smooth experience.

Why are campaigns disabled on Exclusife.com during the trial?

Campaigns are disabled on Exclusife.com to ensure that all campaign activities are managed through Zoho RetailIQ , providing a unified experience and preventing any potential conflicts.

Will our current campaign data be transferred to Zoho RetailIQ?

Yes, all of your existing campaign data will be transferred to Zoho RetailIQ , allowing you to continue your campaigns seamlessly.