One powerful platform to manage your retail operations
Zoho for retail provides all the tools needed to manage your business easily. From point of sale and retail enterprise resource planning to payments, customer engagement, and marketing, you can access everything you need to deliver exceptional retail experiences.
Get in TouchExplore Zoho for Retail
Point of sale (POS)
Enhance your customer's in-store shopping experience with a modern retail point of sale system.
Learn moreRetail ERP
Run all your retail back-office operations, from manufacturing and HR to accounting and online sales, in one place.
Learn morePayments
Accept payments in-store and online seamlessly with an all-in-one payment solution.
Learn moreCustomer relationship management
Centrally manage all customer information, track buying behavior, and drive repeat business across every channel.
Learn moreeCommerce
Create and manage your online store with ease and deliver a seamless shopping experience across devices.
Learn moreOnline reviews
Gain control over your online presence by responding to customer reviews and managing your business listings across multiple platforms, all from one place.
Learn more
Loyalty programs
Run loyalty programs effortlessly in all your outlets and make customers come back to your business. Reward loyalty points for purchases that customers can redeem in their future transactions.
AI powered retail management
Improve your productivity with Zoho's native AI platform, Zia. Spot anomalies, track customer behavior, get smart inventory suggestions, and manage your retail operations easily.
Cross-selling suggestions
Zia tracks customer behavior on your website and automatically suggests products based on previous interactions and customer purchases. It also gives cross-selling recommendations when customers add products to their cart.
Emails and voice to text notes
Find customers who have not been doing business with you and target them with campaigns. Integrate with generative AI to write customer emails and convert voice to text notes for virtual meetings with customers.
Smart inventory control
Categorize inventory across warehouses instantly by tagging them based on product attributes like model and size. Use AI-infused package geometry to pack items the most efficient way, and build custom reports using CoCreate to understand demands, shortlist popular products, and identify pending high-value shipments easily.
Industries we serve
Zoho for Retail supports every retail industry from mult-chain retails to wholesalers and large distribution networks. See how it can fit your business.
Manage size and color variants, seasonal collections, exchanges, loyalty programs, and omnichannel sales and improve sales across all your stores and online channels.
Process high-volume billing, manage perishable goods, and automate replenishment to reduce waste and prevent stockouts.
Track serialized inventory, manage warranties and service requests, and process secure payments to improve control over high-value transactions and after-sales support.
Handle high-value billing and inventory details, manage the entire customer journey, and turn customers into brand advocates.
Support bulk orders, tiered pricing, credit limits, multi-warehouse inventory, and receivables management, and manage large scale operations easily.
Manage online and offline sales, inventory, payments, customer engagement, and order fulfillment from one platform.
Your customer and transaction data is safe with Zoho
Your data privacy and security is our utmost importance. All your data is stored securely in our data centers that run on stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Zoho is compliant with widely recognized industry security certifications.
- ISO/IEC 27001
- SOC 2 Type 2
- GDPR
- CCPA
- PCI
Customized solutions for your requirements
No two retail businesses are the same. Our dedicated team will work with you to understand your operations, recommend the right combination of tools, and support customizations that fit the way you work.