Business Intelligence Tool

Analyze and track your key helpdesk metrics. Be empowered.1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service

Zoho Reports advanced analytics connector for ManageEngine SupportCenter Plus helps you track the key performance indicators (KPIs) of your helpdesk operations. The connector pre-packages 65+ hand-picked reports on SLA, support rep performance, requests closing rate, support load in different regions, customer feedback, feature commitments, and other key helpdesk metrics.

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Case Study

James Saunders IT Admin, CIC

Zoho Reports has the most incredibly helpful customer support staff, compared to many other software companies I have worked with so far, by a large, large margin. Amazing service. No one else goes to such lengths as Zoho to assist their customers

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