In-depth helpdesk analytics powered by Zoho Reports1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service.
Get an overall picture of your helpdesk at a glance. Eliminate data silos and increase visibility of key performance indicators (KPI).
Measure, manage, and improve customer satisfaction with the right set of metrics.
Quickly spot trends in deadline compliance across regions, products, agent groups and make data driven decisions.
Track and monitor agent performance based on parameters such as average response time, customer happiness, ticket traffic, and expertise.
Combine data from different sources and create cross functional reports. For example, combine your helpdesk data along with CRM data to create an activities/lead report.
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
Martin Rodgers GoCodes, Zoho Reports White Label Customer
Data is automatically pulled and presented in powerful dashboards for us to identify new courses of action. We were blown away by the amount of pre-made dashboards. Virtually everything we needed was there in one place.