How can I take backup of an email account?
You can take a back-up of the deactivated user's email account only if the Account Type is Record-Level Sharing or Complete Sharing. Once you take the backup, all the user's emails associated to the records in Zoho Recruit will be available.
To take a data backup:
- Click Setup > Users & Permissions > Zoho Mail Add-on Users.
- In the Zoho Mail Add-on Users page, all the active and confirmed users using Zoho Mail Add-on will be listed.
You can view the Mailbox, Account Type details for all the users. For the deactivated user, the Email Backup Details will also be available.
- Click Back up Data.
The backup of the emails associated to the Recruit records will be initiated. Once the backup is taken, the Status will be Completed.