Solutions

Response Structure

{
"data": [
{
"Status": "Reviewed", //Represents the status of the solution
"$approval": {//Represents if the current user can approve, delegate, reject, or resubmit the operations performed on this record
"delegate": false,
"approve": false,
"reject": false,
"resubmit": false
},
"Owner": { //Name and ID of the owner of the solution
"name": "Patricia Boyle",
"id": "3652397000000281001"
},
"Modified_Time": "2019-01-29T14:23:34+05:30", //Date and time at which the record was last modified. This is a system-generated field. You cannot modify it.
"$currency_symbol": "Rs.", //The currency in which the revenue is generated
"Created_Time": "2019-01-29T14:23:34+05:30", //Date and time at which the record was created. This is a system-generated field. You cannot modify it.
"Comments": [], //Additional comments about the solution
"No_of_comments": 0, //The number of comments to the solution. This is a system-generated field. You cannot modify it.
"Product_Name": { //Name and ID of the product to which the solution is associated
"name": "ZCRM_Product",
"id": "3652397000000416001"
},
"$editable": true, //Represents whether the record is editable
"Add_Comment": null,
"Solution_Number": "3652397000000491103", //The case ID after creating a solution
"Answer": "Answer", //Represents the solution details. This is a mandatory field.
"Modified_By": {//Name and ID of the user who modified the solution. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "3652397000000186017"
},
"$process_flow": false, //Represents if the record is a blueprint data
"Solution_Title": "Code Change", //Represents the subject of the solution. This is a mandatory field.
"Question": "Question", //Represents the question related to the problem. This is a mandatory field.
"id": "3652397000000491101", //Unique ID of the record
"Created_By": { //Name and ID of the user who created the record. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "3652397000000186017"
},
"Tag": [], //List of tags associated with the record
"$approved": true //Represents whether the record is approved
}
]
}

Note:

  • The fields beginning with "$" indicate that they do not appear on the Zoho CRM UI, but contain important data. They are read-only fields.
  • For more information about sample attributes, refer Get List of Records.