Cases

Response Structure

{
    "data": [
        {
            "Owner": { //Name and ID of the owner of the case
"name": "Patricia Boyle",
"id": "3652397000000281001"
}, "Email": "abc1@xyz.com", //Email ID of the contact
"Description": null, //Description of the case
"$currency_symbol": "Rs.",//The currency in which the revenue is generated
"Internal_Comments": null,//Represents the follow-up notes of the case
"No_of_comments": 0,//The number of comments for the case
"Reported_By": Patricia Boyle,//Name of the contact who reported the case
"Case_Number": "3652397000000475017",//ID of the case after its creation
"Modified_By": {//Name and ID of the user who modified the case. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "3652397000000186017"
},
"$process_flow": false,//Represents if the record is a blueprint data
"Deal_Name": { //Name and ID of the Deal associated with the case
"name": "Deal Name",
"id": "3652397000000269093"
},
"Phone": "123456789",//Phone number of the Contact
"Account_Name": { //Name and ID of the Account the Case is associated with
"name": "Account1",
"id": "3652397000000251001"
},
"id": "3652397000000475015", //Unique ID of the case
"$approved": true, //Represents whether the record is approved
"Solution": null, //Represents the solution to the Case
"Status": "New", //Represents the status of the case. It can be New, Escalated, On Hold, Closed. This is a mandatory field.
"$approval": { //Represents if the current user can approve, delegate, reject, or resubmit the operations performed on this record
"delegate": false,
"approve": false,
"reject": false,
"resubmit": false
},
"Modified_Time": "2019-01-24T16:36:18+05:30", //Date and time at which the record was last modified. This is a system-generated field. You cannot modify it.
"Priority": "Medium", //Represents the priority of the case. Values are High, Medium, Low. Default is None.
"Created_Time": "2019-01-24T16:36:18+05:30", //Date and time at which the record was created. This is a system-generated field. You cannot modify it.
"Comments": [], //Represents the follow-up notes for the case
"Product_Name": { //Name and ID of the Product the case is associated with
"name": "ZCRM_Product",
"id": "3652397000000416001"
},
"$editable": true, //Represents whether the record is editable
"Add_Comment": null, //Specify the follow-up notes for the case
"Case_Origin": "Email", //Represents the source from which the case was generated. Values are Phone, Email, and Web. If you specify web, you must enter the email ID.
"Case_Reason": "New problem", //Represents why the case was generated
"Subject": "Need a new feature", //Represents the subject of the case
"Type": "Feature Request", //Represents the type of problem
"Tag": [], //List of tags associated with the record
"Created_By": { //Name and ID of the user who created the record. This is a system-generated field. You cannot modify it.
"name": "Patricia Boyle",
"id": "3652397000000186017"
},
"Related_To": { //Name and ID of the contact who submitted the case
"name": "Contact1",
"id": "3652397000000269077"
}
}
]
}

Note:

  • The fields beginning with "$" indicate that they do not appear on the Zoho CRM UI, but contain important data. They are read-only fields.
  • For more information about sample attributes, refer Get List of Records.