Workshops FAQs

Workshops are interactive, in-person events designed to increase knowledge, proficiency, and competency levels for users of Zoho products. Held in a classroom style setting and led by a team of dedicated Zoho product experts, workshops are the best way to enhance your learning, discover new skills, and become a Zoho pro!

Workshops take place over one, two, or three days, and the course content is broken down into topics with comfort breaks between units. From the outset, you'll be provided with a demo account that will remain active for 90 days after the workshop ends. This allows you to follow along with your instructor in a live setting, build, test and refine workflows, blueprints and more - without any risk to your real business data. Workshops will also give you several opportunities to ask those burning questions you hold - and receive expert answers!

We're bringing our CRM, Customer Experience (Zoho CRM Plus), Low-code & Custom App (Zoho Creator), and BI and Analytics (Zoho Analytics) workshops to cities across Europe this spring - but not all venues will host all three. To check which workshops are on offer in your city, please consult the itinerary below:

• Stockholm - 10 March, 2026 - Zoho CRM only
• Copenhagen - 12 March, 2026 - Zoho CRM only
• London - 16, 17, 18 March, 2026 - Customer Experience (Zoho CRM Plus), Low-code and Custom App (Zoho Creator) , and BI and Analytics (Zoho Analytics) workshops (third day for "Advanced" CRM workshop only)
• Paris - 23, 24 March, 2026 - Customer Experience (Zoho CRM Plus), Low-code and Custom App (Zoho Creator), and BI & Analytics (Zoho Analytics) workshops
• Madrid - 26, 27 March, 2026 - Customer Experience (CRM Plus), Low-code and Custom App (Zoho Creator), and BI & Analytics (Zoho Analytics) workshops
• Milan - 9 April, 2026 - Zoho CRM only
• Amsterdam - 14, 15, 16 April, 2026 - Customer Experience (Zoho CRM Plus), Low-code and Custom App (Zoho Creator), and BI & Analytics (Zoho Analytics) workshops (third day for "Advanced" CRM workshop only)
• Berlin - 20, 21 April, 2026 - Customer Experience (Zoho CRM Plus), Low-code and Custom App (Zoho Creator), and BI & Analytics (Zoho Analytics) workshops
• Oslo - 23 April, 2026 - Zoho CRM only

To receive your Zoho Product certificate, you will receive an email after the workshop ends containing a link to the certification evaluation. Simply complete and pass the online assessment to earn your certificate. You will have 30 days to complete the certification. Upon successfully passing the assessment, a digital certificate will be issued to verify your certified status. Each certification is valid for one year.

Based on the workshop you attended, you will receive the corresponding certification evaluation link:

• Customer Experience Workshop – Zoho CRM Plus Certification Evaluation
• BI & Analytics Workshop – Zoho Analytics Certification Evaluation
• Low-code & Custom App Workshop – Zoho Creator Certification Evaluation

Zoho's workshops are the ideal place to meet product experts, learn best practices, gain valuable software tips and tricks, and take a tonne of learnings back to your business. You'll get to see scores of new features in action, and perhaps even get the scoop on what's coming next in Zoho's product roadmaps!

These workshops will boost your skills, confidence, and proficiency, support your business processes, and level up your CV and career. What's more, they offer the perfect opportunity to enhance your professional network because you're sure to meet lots of like-minded users from other businesses and industries. So, get ready to shake many hands, swap stacks of business cards, and share a few software experiences!

Yes, the workshops are open to everyone, welcoming both new and established Zoho users. Newbies have nothing to worry about because while the content will dive deep, our experts will begin with the basics and guide you through the product journey. Prior knowledge of Zoho platforms will be beneficial, but not essential, to gain value from the workshops.

For attendees of the Low-code & Custom App (Zoho Creator) Workshop: To get the most out of the session, we recommend having at least a basic understanding of Zoho Creator. Participants should be familiar with key concepts such as application structure, forms, workflows, and simple automation. To help you prepare, we offer an introductory course covering these core concepts.

Please note that, where offered, the third day of the Customer Experience (CRM Plus) workshop is an "Advanced" course. The content is designed for power CRM users who have mastered all of the features delivered in the standard workshop.

All workshop attendees will have the opportunity to schedule a 30-minute one-on-one session with a Zoho product expert. These appointments are available during workshops, breaks, and networking sessions. Additionally, we will open dedicated one-on-one time slots that you can take advantage of.

One-on-one appointments enable you to sit with a Zoho specialist and discuss any issues, roadblocks, ideas, or questions you may have about your implementation. Be sure to bring your laptop to your appointment, so our team can address any issues directly, demonstrate relevant features, and empower you to make future changes in real time.

All ticket-holders will be emailed a link to our one-on-one booking page before the workshops begin.