Lisuto optimizes sales and customer service with Zoho's tools
"Over a period of 5 years, Zoho suite has become a central part of our operations. Extensive coverage of products, the ease of their integration and responsive support are the key reasons for our choice of Zoho"
- INDUSTRYE-commerce
- SizeMedium
- LocationTokyo, Tel Aviv
Revolutionizing E-commerce Discoverability
Lisuto is transforming how products are found on online marketplaces. Utilizing advanced AI, Lisuto's technology boosts online visibility and sales by optimizing product titles and descriptions across various online marketplaces.This unique approach ensures that every product stands out in a crowded market, propelling Lisuto's clients to the forefront of e-commerce.
Challenges of Scaling an Innovative Business
As Lisuto expanded, the need to unify their processes became crucial. Initially juggling multiple platforms for lead information, sales, and accounting, Lisuto faced the challenge of centralizing data to streamline operations and facilitate growth. With teams spread across Tokyo and Tel Aviv, coordinating a seamless flow of information was essential for efficiency.
Zoho's Role in Lisuto's Transformation
After exploring various solutions, Lisuto chose Zoho for its comprehensive and integrated approach. Zoho CRM became the cornerstone of their operations, creating a tailor-made workflow that begins with capturing leads from landing pages and seamlessly transitions into detailed customer interactions and conversions.
Enhanced Customer Service with Zoho Desk
They decided to revamp their customer service with Zoho Desk after successfully implementing and using Zoho CRM. This AI-powered system enables rapid response and consistent communication, ensuring customer inquiries are handled efficiently. The Knowledge Base feature within Zoho Desk further empowers the support team by providing quick access to essential information and best practices.
Seamless Integration with Zoho Flow
Zoho Flow is pivotal in automating Lisuto's processes, ensuring all data, from customer interactions to financial transactions, is integrated smoothly into Zoho CRM. This integration allows real-time access to critical data and insights, enhancing decision-making and operational efficiency.
Results: A Benchmark in E-commerce Excellence
With Zoho's tools, Lisuto streamlined its operations and significantly enhanced its market position. Recognized as a key player in the Japanese e-commerce scene, Lisuto received the prestigious "Partner of the Year" award from Yahoo Japan in 2023. Its customer base has doubled annually, reaching over 1,000 clients by 2023, and its revenue has seen remarkable growth.
Zoho's Commitment
At Zoho, we're thrilled to be part of Lisuto's journey, delivering solutions that drive innovation and customer satisfaction in the ever-evolving world of e-commerce.