## Zoho Billing - Product, solutions, integrations, support, and resources Index

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# How do I record a refund for the advance payment I received from a customer?

To record a refund for the advance payments received from a customer:

*   Go to **Customers**.
*   Select the customer for whom you want to record a refund.
*   Click **Unused Credits** under _Receivables_. A pop-up will appear with the list of unused credits.
*   Click **Excess Payment**, and you will be taken to its payment receipt.
*   Click the **More** icon and select **Refund**.
*   Verify the details, enter a reference number and a description, if required.
*   Click **Save**.

The refund for the advance payment made by your customer will be recorded.

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