## Zoho Billing - Product, solutions, integrations, support, and resources Index Access the complete documentation index at: https://www.zoho.com/qa/billing/llms.txt Use this file to discover all available documentation pages before proceeding. # Integrate Zoho Billing with Whatsapp Using WhatsApp for customer communication offers an easy way to send messages with a personalized touch. Integrating WhatsApp into Zoho Billing keeps your customers informed regarding their invoices, customer statements, quotes and credit notes. After enabling WhatsApp, you will have to buy credits to send notifications to your customers. [Learn more about WhatsApp Credits](/qa/billing/help/integrations/whatsapp-integration.html#Manage-WhatsApp-Credits). **Prerequisites:** Once you set up this integration, Zoho will become your Business Service Provider (BSP). Ensure that your WhatsApp Business account is not associated with other BSPs. The phone number you want to use to set up this integration must be valid and owned by you. If it is associated with any other BSPs, WhatsApp Personal or WhatsApp Business accounts, you may lose your existing chats. You should have a verified Facebook Business Manager account. ## Connect to WhatsApp To send WhatsApp notifications to your customers, you must connect Zoho Billing to WhatsApp first. Here’s how: * Go to _Settings_ and then _Integrations & Marketplace_. * Navigate to _WhatsApp_ and click **Connect** near _WhatsApp Business_. ![Connect WhatsApp](/billing/images/help/images/integrations/whatsapp/whatsapp-connect.png) In case you have an existing WhatsApp Business account, the _Set up WhatsApp Business_ pop-up will appear. * Click **Use the existing WhatsApp Business account registered with Zoho** and select the account from the dropdown to continue using the existing WhatsApp account that is integrated with other Zoho apps. (or) * Click **Connect a new WhatsApp Business account with Zoho** to connect a new WhatsApp Business account. * Click **Continue**. * Read and agree to the terms in the _Connect WhatsApp with Zoho Billing_ pop-up. * Click **Connect WhatsApp** and you will be redirected to the _Facebook Login_ page.    ![WhatsApp Prerequisites](/billing/images/help/images/integrations/whatsapp/whatsapp-prerequisites.png) * Enter the registered _Email Address or Phone Number and Password_ and click **Log in**. ![Facebook Login](/billing/images/help/images/integrations/whatsapp/facebook-login.png) **Insight:** If you don't have a Facebook account, create one by clicking \*\*Create New Account\*\*. * Verify your account and click **Continue as ‘Your Account Name’** on the next page. If you want to log in with another account, click **Log in to another account**. ![Continue Logging In](/billing/images/help/images/integrations/whatsapp/continue-as-zylker-business.png) * Read through all the _WhatsApp Business Terms of Service_ and the _Meta Terms of Service_ and click **Get Started**. ![WhatsApp Get Started](/billing/images/help/images/integrations/whatsapp/whatsapp-get-started.png) * Fill in your _Business Details_ and click **Next**. ![WhatsApp Business Information](/billing/images/help/images/integrations/whatsapp/whatsapp-business-info.png) * Select a **WhatsApp Business account** and **WhatsApp Business Profile** on the following page. **Insight:** If you don't have one, select \*\*Create a WhatsApp Business account\*\* and \*\*Create a new WhatsApp Business Profile\*\* from the dropdown. * Click **Next** and click **Finish** on the page that follows. ![Select WhatsApp Business Account](/billing/images/help/images/integrations/whatsapp/whatsapp-business-info-2.png) ![WhatsApp - Get Started](/billing/images/help/images/integrations/whatsapp/whatsapp-finish.png) Your Zoho Billing organisation will be connected with WhatsApp. * Click **Continue** in the _Connected to WhatsApp_ pop-up. ![Connected to WhatsApp](/billing/images/help/images/integrations/whatsapp/connected-to-whatsapp.png) * Check the Default WhatsApp Number from which the WhatsApp messages will be sent to your customers and click **Continue**. ![Create WhatsApp Channel](/billing/images/help/images/integrations/whatsapp/create-whatsapp-channel.png) You can either buy credits in the next step or also do it once you have created templates for WhatsApp notifications. ## Configure Templates To send notifications through WhatsApp, create a template in Zoho Billing and get it approved by the WhatsApp Business team. ### Create Templates To send invoice details through WhatsApp, you’ll have to create a template for it. Here’s how: * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Select **Invoices** under _Message Templates_.    ![Create Template](/billing/images/help/images/integrations/whatsapp/create-whatsapp-template.png) * Click **\+ New Template**, and the _Create WhatsApp Template_ pop-up will appear. ![New Invoice Template](/billing/images/help/images/integrations/whatsapp/new-invoice-template.png) * Fill in the _Template Name_ and select the _Template Category_. **Insight:** The Template Category could either be \*Utility\* or \*Marketing\*. Learn more about [Template Categorization](https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines/#template-categorization). * Mark the **Include a PDF attachment along with this message** checkbox if you want to include the invoice PDF in the WhatsApp message. * Click the dropdown next to _Language_ to choose the preferred language for your customers. * Edit the content under the _Message_ field if required. You can insert placeholders by clicking the dropdown next to **Insert Placeholders**.  * Click **Save**. ![Create Invoice Template](/billing/images/help/images/integrations/whatsapp/create-invoice-template.png) A template will be created, and once approved, you can send invoice notifications to your customers. Similarly, you can create templates for Payment Receipts, Customer Statements, Quotes and Credit Notes. ### Template Approval Once you create a template, it will be sent for approval. It can take up to 24 hours for the WhatsApp team to approve it. The status of the approval will be displayed on the list page. ![Template Approval](/billing/images/help/images/integrations/whatsapp/template-approval.png) A template can have the following statuses:  Status Description Approved The WhatsApp Business team approved the template and it can be sent to customers. Rejected The WhatsApp Business team rejected the template. Edit and resumbit the template for approval. [Learn why templates get rejected](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#common-rejection-reasons). Pending Approval The template has been sent to the WhatsApp Business team and is awaiting approval. It could take upto 24 hours for the status to be updated. Deletion in Progress The WhatsApp Business team is evaluating your request to delete a template. Deletion Failed The template was not deleted due to network issues. Initiate the delete process once again. Deleted The WhatsApp Business team has deleted the template. This action cannot be undone. ### Other Actions #### Clone Template If you want to create a template similar to an existing template, you can clone it. Here’s how: * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Select the module under _Message Templates_. * Click the **More** icon next to the template you want to clone and select **Clone**. ![Clone Template](/billing/images/help/images/integrations/whatsapp/clone-invoice-template.png) * Edit the necessary details in the following _Clone WhatsApp Template_ pop-up, and click **Save**. ![Clone Template](/billing/images/help/images/integrations/whatsapp/clone-invoice-template2.png) The new cloned template will be sent for approval to the WhatsApp Business team and can be used once approved. #### Set Template as Default If you want a template as your default choice, you can set that template as default. To do so: * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Select the module under _Message Templates_. * Click the **More** icon next to the preferred template and select **Set As Default**. ![Set Default Template](/billing/images/help/images/integrations/whatsapp/set-as-default.png) The default template will be auto-populated in the _Template Name_ field when you try to send WhatsApp notifications. #### Delete Template You can delete a WhatsApp template if you do not require it. **Warning:** Deleting a template is permanent and cannot be undone. However, you can create a new template again and send it to the WhatsApp Business team for approval. To delete a template: * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Select the module under _Message Templates_. * Click the **More** icon next to the template that you want to delete. * Click **Delete** from the dropdown to proceed. A request will be sent to the WhatsApp Business team to delete the template, which will subsequently be deleted. ![Delete Template](/billing/images/help/images/integrations/whatsapp/delete-template.png) ## Enable WhatsApp ### Enable WhatsApp for Sales Transactions Once you set up templates, enable the modules for which you’d like to send WhatsApp notifications. To do this:  * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Slide the toggle button next to the respective modules. ![Enable Template](/billing/images/help/images/integrations/whatsapp/enable-whatsapp-template.png) You’ll be able to send notifications through WhatsApp for the modules that you’ve enabled. ### Enable WhatsApp for Customers and Contact Persons To send notifications to your customers through WhatsApp, you’ll have to enable WhatsApp for them. Here’s how: * Go to _Sales_ on the left sidebar and select **Customers**. * Select the customer for whom you want to enable WhatsApp messaging. **To enable it for the primary contact:** Click **Edit** in the _Overview_ section. ![Enable Primary Contact ](/billing/images/help/images/integrations/whatsapp/enable-primary-contact.png) (or) **To enable it for the contact person:** Scroll down and click the **Gear icon** next to the contact person and select **Edit**. ![Enable Contact Person ](/billing/images/help/images/integrations/whatsapp/enable-contact-person.png) * Ensure that the customer’s phone number is right and begins with a proper country code. * Mark the option **WhatsApp** under _Communication Channels_. ![Enable WhatsApp Communication Channel](/billing/images/help/images/integrations/whatsapp/enable-whatsapp-communication-channel.png) * Click **Save**, and WhatsApp will be enabled for the primary contact or contact person. ### Enable WhatsApp for Customers in Bulk You can enable WhatsApp messaging for contacts in bulk in two ways. You can do it for:  * All primary contacts and contact persons * Specific primary contacts and contact persons **To enable it for all the primary contacts and contact persons:** * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Click **Update Communication Preference** on the right, next to the gear icon. ![Update Communication Preference](/billing/images/help/images/integrations/whatsapp/update-communication-pref1.png) * In the pop-up that follows, click: * **Only Primary Contacts** if you want to send WhatsApp notifications only to the primary contacts. * **All Contacts and Contact Persons** if you want to send WhatsApp notifications to all contact persons, including the primary contact. ![Update Communication Preference](/billing/images/help/images/integrations/whatsapp/update-communication-pref2.png) * Click **Save**. **To enable it for specific primary contacts and contact persons:** * Navigate to **Customers** under _Sales_. * Select the customers you want to send notifications via WhatsApp and click **Configure Communication Preferences** at the top. ![Configure Communication Preferences](/billing/images/help/images/integrations/whatsapp/configure-communication-preferences.png) * Configure the default recipients for the WhatsApp channel type in the pop-up that follows. ![Configure Communication Preferences Popup](/billing/images/help/images/integrations/whatsapp/configure-communication-preferences-pop-up.png) * Click **Save**. The WhatsApp notification will now be sent to the selected contacts. ## Manage IM Credits ### How Credits Work Once you enable WhatsApp and create templates, you’ll have to purchase IM (Instant Messaging) credits to send notifications through your WhatsApp Business account. [Learn more about how credits work.](/qa/billing/help/integrations/how-credits-work.html) For instance, one credit costs 10.30 USD, and sending a utility message costs 0.0200 USD. Therefore, on an average, you can send 500 or more WhatsApp utility messages for just one credit. Each time a WhatsApp notification is sent, the amount will be reduced according to the template category and the recipient’s region. [View WhatsApp’s conversation charges and rate card.](https://developers.facebook.com/docs/whatsapp/pricing/#rates)  ### Buy IM Credits To buy IM credits: * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Click **Buy IM Credits** at the top of the WhatsApp configuration page. * Enter the number of credits required in the _IM Credits_ field. * Click **Calculate Price** and then click **Make Payment**. You’ll be redirected to the payment gateway where you can pay. Once done, the credits will be added to your organisation. ### IM Credits Usage Report In Zoho Billing, you can view and keep track of your IM (Instant Messaging) credits usage directly from the Reports module. This helps you monitor and manage your IM credits efficiently. To view the IM Credits Usage report: * Go to **Reports** on the left sidebar. * Select **IM Credits Usage** under _Activity_. You can view the details of the IM credits you had used for your WhatsApp Business account. ### WhatsApp Notifications Report In Zoho Billing, you can view and monitor the messages you send your customers from your WhatsApp Business account. This allows you to keep track of the type of notifications sent to your customer and its status. To view the WhatsApp Notifications report: * Go to **Reports** on the left sidebar. * Select **WhatsApp Notifications** under _Activity_. You can view the details of the notifications sent to your customers. You can also customise this report. Here’s how: * In the _WhatsApp Notifications_ page, select the **Date Range** for which you want to generate the customised report. * Click **\+ More Filters** at the top of the page. * In the pop-up that appears, apply the required filters and click **Run Report**. The custom report will be generated, based on chosen preferences. Subsequently, you can view the original report again. You can also schedule, export, or share the custom report. ## Send Notifications through WhatsApp ### Send Invoice Notifications * Go to _Sales_ and select **Invoices.**  * Click **\+ New** at the top-right corner and enter the necessary details. * Select the contact persons to whom you want to share the invoice details from the _Share invoice with_ dropdown and click **Save and Send**. ![Share Invoice with drop-down](/billing/images/help/images/integrations/whatsapp/share-invoice-with.png) * In the screen that follows, verify the _Message Template_ and _Contacts_, and click **Send**. ![Send WhatsApp Message Invoice Template](/billing/images/help/images/integrations/whatsapp/send-whatsapp-invoice.png) The invoice notification will be sent to the respective contacts.   To send a WhatsApp notification for existing invoices: * Go to _Sales_ and navigate to **Invoices**.    * Select the invoice for which you want to share the invoice details. * Select **WhatsApp Message** from the _Send_ dropdown. ![Send Customer Notifications](/billing/images/help/images/integrations/whatsapp/send-existing-invoice.png) * The contact person and the message template will be auto-populated in the following _Send WhatsApp Message_ pop-up. * Click **Send.** The invoice details will be sent to the respective contact person via WhatsApp. Similarly, you can send notifications for Quotes as well. ### Send Payment Receipts *  Go to _Sales_ and select **Payments Received**. *  Click **New** at the top-right corner and enter all the necessary details. ![Record Payment](/billing/images/help/images/integrations/whatsapp/record-payment.png) * Select the contact person to whom you want to share the payment receipt details from the _Share payment receipt with_ dropdown. ![Record Payment](/billing/images/help/images/integrations/whatsapp/record-payment2.png) * Click **Save**, and the WhatsApp notification with the payment receipt details of the payment amount and the invoice number will be sent to the respective contact person. To share existing payment receipts via WhatsApp: * Go to _Sales_ and navigate to **Payments Received**. * Select the payment for which you want to share the payment receipt. * Click the dropdown next to **Send** and select **WhatsApp Message.**  ![Send Existing Payment Receipt](/billing/images/help/images/integrations/whatsapp/send-existing-payment-receipt.png) * The contact person and the message template will be auto-populated. ![Send WhatsApp Message - Payment Receipt](/billing/images/help/images/integrations/whatsapp/send-payment-receipt.png) * Click **Send**, and the WhatsApp notification with the payment receipt details will be sent to the respective contact person.  ### Send Customer Notifications You can send marketing notifications to your customers regarding promotions, offers or any other informational updates along with the customer statement using this feature. * Go to _Sales_ and navigate to **Customers**. * Select the customer to whom you want to send the WhatsApp notification. * Click **Send** dropdown in the _Receivables_ section, and select **WhatsApp Message**. ![Send Customer Notifications](/billing/images/help/images/integrations/whatsapp/send-whatsapp-customer-notifications.png) * The contact person and the message template will be auto-populated in the following _Send WhatsApp Message_ pop-up. * Click **Send**, and the WhatsApp notification will be sent to the respective contact person. To send only the customer statement: * Select a customer and switch to the _Statement_ tab. * Click **Share via** and select **WhatsApp** from the dropdown. ![Send Customer Notifications](/billing/images/help/images/integrations/whatsapp/send-whatsapp-customer-notifications2.png) * The contact person and the message template will be auto-populated in the following _Send WhatsApp Message_ pop-up. You can also add other contact persons or replace the templates if required. * Click **Send.** The customer statement will be sent to the respective contact person. ### View Sent WhatsApp Notifications You can view the sent WhatsApp notifications at three different levels. Here’s how: #### At Transaction Level * Click the respective transaction in the Invoices or any other module. * Go to _Comments & History_ at the top-right corner. ![View Transaction Level](/billing/images/help/images/integrations/whatsapp/view-transaction-level1.png) * Click **Show Details**. ![View Transaction Level](/billing/images/help/images/integrations/whatsapp/view-transaction-level2.png) You can view the customer details and the status of the WhatsApp notifications sent to them. #### At Customer Level * Click the customer whose WhatsApp notification messages you want to view. * Navigate to the _Mails & Messages_ tab. * Click the dropdown next to _System Mails_ and select **WhatsApp Messages.** ![View Customer Level](/billing/images/help/images/integrations/whatsapp/view-customer-level1.png) You can view all the WhatsApp notifications and their statuses sent to this customer. ![View Customer Level](/billing/images/help/images/integrations/whatsapp/view-customer-level2.png) #### At Organisation Level * Navigate to **Reports** on the left sidebar. * Scroll down to _Activity_ and click **WhatsApp Notifications**. ![View organization Level](/billing/images/help/images/integrations/whatsapp/view-org-level1.png) You can also click **View Report** on the WhatsApp configuration page and view all the WhatsApp notifications sent from your organisation. ![View organization Level](/billing/images/help/images/integrations/whatsapp/view-org-level2.png) ### Get Notified for Incoming WhatsApp Messages You can get notified in Zoho Billing when your customer sends a message on WhatsApp. Here’s how you can enable notifications: * Go to **Notifications** (Bell icon) at the top-right of Zoho Billing. * Click the **Gear** icon in the _Notifications_ section. ![Incoming Notifications](/billing/images//help/images/integrations/whatsapp/incoming-notifications1.png) * Slide the toggle to enable WhatsApp notifications. ![Enable Incoming Notifications](/billing/images/help/images/integrations/whatsapp/incoming-notifications2.png) You will now receive notifications in Zoho Billing for the incoming WhatsApp messages. You can view them in the **Notifications** section at the top of Zoho Billing. ![Incoming Notifications](/billing/images/help/images/integrations/whatsapp/incoming-notifications3.png) ## Chat with the Customer To message a customer: * Go to _Sales_ and navigate to **Customers**. * Click the customer with whom you want to chat. * Click **WhatsApp** at the top right in the _Overview_ section. ![WhatsApp Chat Icon](/billing/images/help/images/integrations/whatsapp/whatsapp-chat-icon.png) * Click ‘**+**’ to start a new chat. ![New Chat](/billing/images/help/images/integrations/whatsapp/new-chat1.png) * All the contacts for whom you’ve enabled WhatsApp Notifications will be listed. ![New Chat](/billing/images/help/images/integrations/whatsapp/new-chat2.png) * Select the contact with whom you want to chat. * Initiate the chat by sending a notification template. ![Chat Template](/billing/images/help/images/integrations/whatsapp/chat-template.png) * Send replies and attachments to follow up as soon as your customer responds. **Note:** You can only send predefined notification templates until your customer responds. **Insight:** You can add an attachment by clicking the + icon. Note that you can only send one attachment at a time, and the supported file formats are JPG, JPEG, PNG (up to 5MB), and PDF (up to 10MB). * Once the conversation with a customer is over, click the **More** icon at the top-right corner of the chat screen and select **End Session.** * Click **End Session** in the confirmation pop-up that follows. The session will end. You can click **Chat** to continue if your session has not expired. ![Continue Chat](/billing/images/help/images/integrations/whatsapp/continue-chat.png) **Note:** The chat \*\*session will expire if there's no activity for 24 hours\*\* from the last message. Once it has expired, you must reinitiate the conversation by clicking \*\*Initiate Chat\*\* and sending a notification template as usual. #### Take Over Customer Chat Users in your organisation with _Communication_ permissions can initiate chats with customers. However, only one user can chat with a customer at a time. **Insight:** To enable \*Communication\* permissions for contacts, go to \*\*Settings > Users & Roles > Roles\*\* and edit the role. You can enter the chat if another user is chatting with a customer and faces a question that fits your expertise.  To do so, click **Take Over**, and the chat will be transferred to you. ![Take Over](/billing/images/help/images/integrations/whatsapp/take-over.png) You can now continue chatting with the customer. Other users cannot message until they take over the chat. **Note:** The customer will not be notified when another user takes over. ## Other Actions ### Create Workflow Actions Users can create workflow actions in Zoho Billing to automate various tasks. When integrated with WhatsApp, users can create WhatsApp Alerts to notify the customers. **Scenario:** Patricia wants to notify her customers via WhatsApp when changes are made to the invoice's total. To simplify the process, she creates a workflow action to send a WhatsApp alert when the invoice total is modified. You can create a workflow action for WhatsApp and associate it with a workflow rule or vice-versa. To do this, * Go to _Settings_, navigate to _Automation_, and click **Workflow Actions**. * Navigate to _WhatsApp Alert_ under _Workflow Actions_ and click **\+ New WhatsApp Alert.** * Enter the necessary details to create a WhatsApp alert and click **Save**. Once you create an alert, you can [add it to a workflow rule](/qa/billing/help/settings/automation.html#setup-new-workflow). ### Mark WhatsApp Inactive If you want to disable the WhatsApp integration temporarily, you can mark it as inactive. Here’s how: * Go to _Settings_, navigate to _Integrations & Marketplace_ and click **WhatsApp**. * Click **Configure** and select **Mark as Inactive** from the dropdown. ![Mark as Inactive](/billing/images/help/images/integrations/whatsapp/mark-as-inactive.png) WhatsApp will be disabled for your organisation. You can enable this anytime by clicking **Mark as Active** from the **Configure** dropdown. ### Change Default WhatsApp Number To change the default WhatsApp number, you must first delete the existing WhatsApp channel. To do this, * Go to _Settings_, navigate to _Integrations & Marketplace,_ and click **WhatsApp**. * Click the **Trash** icon in the _Default WhatsApp Business Number_ section. ![Delete WhatsApp Number](/billing/images/help/images/integrations/whatsapp/delete-whatsapp-number.png) * Click **Delete** in the following confirmation pop-up. The WhatsApp number associated with Zoho Billing will be deleted. Once the existing channel is deleted, you can set up a WhatsApp channel with the new phone number. To do this, * Click **Set Default Number** in the _Default WhatsApp Business Number_ section. * Select the number you want to set as the default WhatsApp number from the pop-up that follows and click **Continue**. ![Configure Default WhatsApp Number](/billing/images/help/images/integrations/whatsapp/configure-def-whatsapp-number1.png) * If you haven’t verified the WhatsApp Business number, it will not be listed in the pop-up. In that case, click **Verify Numbers.** * Select the desired number and click **Send OTP** to verify the number. You can also choose to get the OTP via call. ![Configure Default WhatsApp Number](/billing/images/help/images/integrations/whatsapp/configure-def-whatsapp-number2.png) * Enter the OTP and click **Verify**. ![Configure Default WhatsApp Number](/billing/images/help/images/integrations/whatsapp/configure-def-whatsapp-number3.png) * Once verified, click **Back** and select the number from the **Default WhatsApp Number** dropdown. Your default WhatsApp number will be updated. ### Change WhatsApp Business Account You can also change the WhatsApp Business account if you already have an existing account. Here’s how: * Go to _Settings_, navigate to _Integrations & Marketplace_ and click **WhatsApp**. * Click **Configure** and select **Change Account** from the dropdown. ![Change Account](/billing/images/help/images/integrations/whatsapp/change-account.png) **Note:** Once you change your WhatsApp Business account, you will not be able to use your existing WhatsApp channel and templates. Therefore, you will be required to delete the templates before proceeding. * In the following pop-up, you should delete the existing templates before changing the default account. You can click: * **Schedule Automatic Deletion** to initiate the automatic deletion process. The time duration for deletion depends on the process at Meta’s end. * **I’ll Delete Manually** to remove certain templates. Go to each template, click the **More** icon next to it and select **Delete**. ![Delete Existing Templates](/billing/images/help/images/integrations/whatsapp/delete-existing-template.png) Once the deletion process is completed, the status of your WhatsApp Business account will be changed to _SETUP PENDING._ You can also check whether the number of templates for each module has been changed to 0 to confirm that the deletion process has been completed. * Click **Configure**, and select **Change Account** from the dropdown. The _Change WhatsApp Business Account_ pop-up will appear. * Click **Use the existing WhatsApp Business account registered with Zoho** and select the account from the dropdown to continue using the existing account. (or) * Click **Create a new WhatsApp Business account with Zoho** to create a new WhatsApp Business account. ![Change WhatsApp Business Account](/billing/images/help/images/integrations/whatsapp/change-whatsapp-business.png) * Click **Continue**. The WhatsApp Business Account will be changed. * * * Was this document helpful? ![](/billing/images/ue-resources/common/thumbs.svg) Yes ![](/billing/images/ue-resources/common/thumbs.svg) No Was this document helpful? Enter your comments or feedback on this page Enter your email address ![](#) Refresh Type the characters you see in the image above By clicking Submit, you agree to our [Privacy Policy](https://www.zoho.com/privacy.html) . 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