Getting Started Guide

Upgrade/Downgrade Zoho BugTracker Subscription

Portal Owner can upgrade from Free plan to Premium plan of Zoho BugTracker.

Upgrade Subscription

  1. Click on your profile picture in the top right corner and then click Subscription Details.
  2. Click Upgrade under Premium plan.

  1. Select Payment Frequency.
  2. Enter Additional Users detail if you wish to purchase license for more users and then click Continue.
  3. Review your order and click Confirm.
  4. Enter Payment Details and then click Make Payment.

  1. Your subscription is now upgraded to Premium plan.

Downgrade Subscription

  1. Click on your profile picture in the top right corner and then click Subscription Details.

  1. Navigate to Manage Subscriptions in the right panel and then click Change Plan.
  2. Click Downgrade under Free Plan.

  1. Enter your feedback in the pop-up and then click Confirm Downgrade.
    • By default the option to downgrade from the next billing cycle is enabled. If you choose to leave it on, the next screen will give you options to downgrade immediately or resume your subscription until the end of the billing cycle.
    • You can disable this option to downgrade your plan immediately.
  2. Your Zoho BugTracker subscription will be downgraded to the Free Plan.

Purchase Additional Users

  1. Click on your profile picture on the top right corner and then click Subscription details.
  2. Navigate to Manage Subscription in the right panel and then click Upgrade Add-Ons.

  1. Select the number of Additional Users and then click Continue.
  2. Review your payment details and then click Make Payment to complete your purchase.

Reduce Users

  1. Click on your profile picture on the top right corner and then click Subscription details.
  2. Navigate to Manage Subscription in the right panel and then click Downgrade Add-Ons.
  3. Choose the number of units you want to reduce and then click Downgrade.
  4. Click Confirm to finish your downgrade.

 

 

 

 

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