Issue notifications | Online help | Zoho Projects

Notifications - Issue Tracker

Notifications allow you to inform the respective project users about the issue. You can notify the assignee, reporter or selected resources in the project. You can set the default notification pattern for issues.

You can configure parameters like email settings, notifications and client permissions to track issues and set access privileges.

Feature Availability: Express, Premium, and Enterprise plans


You can enable notification emails when an issue is created, assigned, closed, reopened, etc.

  1. Navigate to  > Issue TrackerNotification.
    • You can enable or disable the notifications. Configured notifications are highlighted in green.
    • Also, click on the notifications to expand or collapse them. 
  2. Select the project from the drop-down.
  3. Choose or create an email template for your emails.
  4. Select the required option under Notify the following users associated with issue. You can notify an Assignee, Reporter, Project Owner, and Followers .
  5. Select other project or client users if needed.
  6. Click Save to send the notification mail.

With Email Template, you can customize the notification mails to be sent. Learn more about Email Templates.

Notification Helper

If you want to check whether you will get notifications when new changes are triggered in the issue event, then you definitely need a notification search tool to filter your needs. Notification helper will help check if the user will receive email notifications on issue events or not. You can configure parameters like email settings, notifications and client permissions to track issues and set access privileges.


Feature Availability: Express, Premium, and Enterprise plans

Notification Helper for Portal Owner, Admin, and Manager

If you want to know, whether a particular user or client in your portal will receive issue event notification just use the Notification Helper. To do this follow the steps mentioned below:

  1. Navigate to  > Issue Tracker >  Notification.
  2. Select a project from the drop-down.
  3. Click in the upper-right corner.
  4. Select Notification Helper  to search for the particular user or client in your portal.
  5. Select the User, Issue, and Notification Event.
  6. Click Submit to check whether the user will get notifications when the specific issue event is triggered.
Portal users can access the Notification Helper from the Issues Edit page.
  1. Select the issue and click in the upper-right corner and select Notification Helper.
  2. Notifications will not be sent for changes made by the user itself.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now




                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now







                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.



                                                                                                  • Related Articles

                                                                                                  • Email Templates For Issue Notifications

                                                                                                    Communication plays a significant role in project management. Emails have become handy in the business world to communicate effectively. Zoho Projects very well understands this fact and it provides Email Templates to customize the automated emails ...
                                                                                                  • Issue Tracker in Zoho Projects

                                                                                                    The Issue Tracker module allows you to configure, and track issues within Zoho Projects. You can customize the issue tracking process and automate them by creating Business Rules. You work in a software development company, and your team is ...
                                                                                                  • Issue Tracker

                                                                                                    Is it possible to rename the issues tab and issues icon? Yes, you can rename your issues tab and icon. To do this: Click in the top navigation band. Navigate to Portal Configuration > Configuration > Rename Module tab. Enter the name to be displayed ...
                                                                                                  • Issue Details Page

                                                                                                    The Issue Details page displays important information related to an issue. The information on this page can be updated. You can also add comments and attachments, provide resolutions, log hours, link other issues and tasks, view activity stream, ...
                                                                                                  • Web To Issue Form

                                                                                                    Clients can report issues from their websites with the simple to use Web to Issue Form. Navigate to > Issue Tracker and select Web To Issue Form. Click Add Web to Issue Form button to open the form. Enter a Form Name.  Enter a Return URL. Users will ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources