Getting Started Guide

Link Issues

Link issues and create dependencies to track and close them. You can associate issues based on a criterion, restrict issue closure, set dependencies, duplicate and clone issues. And you can link issues using the default link types such as Blocks, Depends, etc. or you can create your own link type. 

Feature availability and Access privileges

  • Feature Availability: Premium and Enterprise plans

Linking issues in Zoho Issue Tracker allows you to:

Create a new link type

Select the required project in the Projects section, and choose Issues. Click   in the upper right corner and select Issue Settings from Project Settings. Click Link Issues in Customization

  1. Click Add Link Type.
  2. Enter the new link name in the Link Name field.
  3. Enter the reverse name for the link in the Reverse Link Name.
  4. Click Save to create a new link type.

Edit or Delete the link type

  1. Hover over the created link type in Link Issues to enable the Edit and Delete options.
  2. Click Edit and modify the required link details.
  3. Click Save to update the modified link details.

-or-

  1. Click Delete to delete the link type.
  2. A warning message about deleting the link type is displayed.
  3. Click OK to delete the link type.

Note:

  • You cannot edit or delete the default link types.

Associate or link issues

  1. Select the required project in Projects and click Issues.
  2. Click on the issue that you want to edit in the issue List view. 
  3. Click the Link Issues tab to link start linking issues.
  4. Select the desired option in Link Type
  5. Enter the issue title or issue ID in Select Issues to search and select the Issue(s) to link.
  6. Click Link Issues to create a link between the issues.
Link NameDescription
BlocksIndicates that you cannot close a blocked issue without closing the issue that is blocking it. This clause is applicable only for issues that are linked to the link type as blocks.

Example: If issue A is linked to issue B using 'blocks' association, then issue A must be closed before issue B is closed.

Depends onIndicates that you cannot close a dependent issue without closing the issue that it depends on. This clause is applicable only for issues that are linked to the link type as: depends on.

Example: If issue A is linked to issue B, using 'depends' association, then issue B must be closed before issue A is closed.

Is related toIndicates that you can associate issues that are related based on some criteria. It does not restrict the closing of issues.
Is duplicate ofIndicates that you can associate one or more issues logged for the same problem as duplicates. However, closing one issue does not close its duplicates.

Is clone of

Indicates that you can clone and associate issues.

Example: If you create issue B by cloning issue A, then issue B is associated as a clone of issue A.

Edit or Remove the issue link

  1. Hover over the linked issues in the Link Issues tab to enable the action menu.
  2. Click the action menu and then click Edit Link.
  3. Modify the details as required.
  4. Click Save to update the modified details.

-or-

  1. Click the action menu and then click Remove Link.
  2. The issue links are removed.

Note:

  • The linked issues are displayed with a linked status symbol in the issue list view.

More information about linking issues

  • You can link issues with only one type of link such as blocks or depends on, e.t.c.
  • You can link a maximum of only 10 issues.
  • When two or more issues are linked as duplicates, then closure of one issue does not close its duplicate issue(s).

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