Issue Tracker

Issue Tracker module in Zoho Projects is a powerful tool to define and organize issues. By being able to clearly analyze the life cycle of an issue in its different stages, project members are motivated with a sense of awareness in fixing the problem.

Benefits of Issue Tracking Software

  • Complete visibility of unresolved issues with views filtered by severity, category, etc.
  • Manage issues by defining a cycle based on stages that can in turn be customized.
  • Motivate team members to fix issues with access to resolutions, history, comments for each issue.
  • Automate reminding and notifying members in charge of fixing issues by setting notifications.
  • Improve productivity by exactly knowing which issues are reproducible and to what level.

Manage Issues

Have a consolidated view of the bugs reported or assigned to you. With this you can get to know the number of bugs that need to be fixed and their status.
Manage Issues | Associate Issues with Tasks | List View of Issues | Kanban View of Issues

Configuration

Configure Issue Tracker and setup client permissions and email settings.
Issue Prefix | Client Permissions | Email Settings

Customization

Customize how issues are submitted to your projects and how the notifications are emailed to you.
Web to Issue Form | Link Issues | Email Templates for Issue Notifications | Issue Custom Fields

Automate Issues

Issue tracker's flexible workflow pattern lets you define individual workflows for different projects. It's easy to configure workflows in Zoho Projects to reflect your company's unique needs.
Notifications | Business Rules | Service Level Agreement | Webhooks | Custom Functions