Getting Started Guide

Import Users from Zoho CRM

Zoho Projects provides an option to import users and accounts from Zoho CRM. From Zoho CRM now you can import your project as well as client users for your project portal.

Import project users from Zoho CRM

  1. Login to Zoho CRM and click the Setup link present at the top right corner. General settings will open with various options, in Developers Space, click Zoho Service Communication (ZSC) Key.

    Note :

    • If you are not an Administrator in Zoho CRM, then you will not have the privilege to generate ZSC key. Contact your Zoho CRM administrator for the same.
    Generate Now
  2. Login to Zoho Projects, click All Users.
  3. In Portal Users, click Other actions at the top right corner and choose Import From CRM.
  4. Provide the Email address and the ZSC key generated for the CRM account.
  5. Click Next Step.
    Provide ZSC Key
  6. All the CRM users are displayed. Now assign a User Role for each user and choose the Working Project for the users.
  7. Click Import Users Now to import the users from CRM.

The CRM users are now added as Portal Users in Zoho Projects.

Import client users from Zoho CRM

To import client users, click All Users and then click Client Users. Click Other actions at the top right corner and choose Import From CRM. Provide your email address and the ZSC key generated and import all the accounts and contacts from CRM into Zoho Projects.


If you have integrated Zoho Projects and Zoho CRM, you can view the CRM details such as CRM Account Information and CRM Potential Information along with the Client Information in Zoho Projects itself. However, the CRM information can be viewed only by the portal Admin. Learn more about client users.


Note :

  • If you wish to import users from a different CRM account, you need to generate a new ZSC key. Click Change the ZSC Ticket link, on the Right Panel to generate a new ZSC key. Provide the new email address and the corresponding ZSC key generated to import users from CRM.