Zoho uses certain sub-processors, content delivery networks and third parties
to assist it in providing the Zoho Services.
What is a Sub-processor
A sub-processor is a third party data processor engaged by Zoho, who has or
potentially will have access to or process Service Data (which may contain Personal
Information). Zoho engages different types of sub-processors to perform various functions as
explained in the tables below.
Process followed to on-board a Sub-Processor
Zoho evaluates the security and privacy practices of sub-processors whom we
wish to contract to ensure that they are in line with Zoho's information security and
privacy standards. We then execute appropriate data protection agreements with them.
Third Party Service Providers used by Zoho to provide you the Services:
What is a Third Party Service Provider?
In this context, "Third Party Service Provider" means those recipients of personal
information that do not fall strictly under the category of sub-processors. It may be
because either Zoho is acting as a controller for the information shared with the Third
Party Service Provider (such as information processed for spam filtering and fraud
prevention) or the Third Party Service Provider acts as an independent controller (for
example, because of a legal obligation). The role of each Third Party Service Provider is
specified below.
We will give you a choice to disable the use of a particular Third Party Service Provider
except when the Third Party Service Provider is used for critical requirements such as fraud
prevention. Where we do not give you a choice to disable the use of a particular Third Party
Service Provider, we will take measures to ensure that your information is secure and is
processed in compliance with applicable data protection laws.
Filter by Applicable Services
Select servicesZoho AccountsZoho AssistZoho BiginZoho BooksZoho CampaignsZoho CheckoutZoho CRMZoho Daybook AppZoho ExpenseZoho InventoryZoho InvoiceZoho LensZoho MeetingZoho NotebookZoho PayrollZoho RecruitZoho SubscriptionsZoho SignSite24x7ManageEngine
MDMCloudManageEngine AlarmsOneManageEngine
ADSelfServicePlusZakya
Clear allAMD | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up
using SMS c. Sign-in using SMS d. Account Recovery using SMS
e. Forgot password recovery method f. Addition of a number to your
account g. Recipient authentication when signing/approving
documents h. Initiating secure signature collection requests via
mobile | In Switzerland and Germany for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Recruit, 4. Zoho
Notebook
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
BulkSMS | Sending text messages to individuals, or multiple persons
simultaneously | In Ireland and South Africa for all the DCs | To provide the service and for additional purposes according
to their privacy policy. | 1. Site24x7, 2. Zoho Assist, 3. Zoho Lens
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
4. ManageEngine MDM Cloud
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
Clickatell | Sending text messages to individuals, or multiple persons
simultaneously | In Ireland for all the DCs | To provide the service and for additional purposes according
to their privacy policy. | 1. Site24x7, 2. Zoho Assist, 3. Zoho Lens
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
4. ManageEngine AlarmsOne
| US | All the customers around the globe who have signed up in the US DC | 1. Phone number 2. SMS content |
5. ManageEngine MDM Cloud
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
6. ManageEngine ADSelfServicePlus
| US, EU, IN, AU | All the customers around the globe | 1. Phone number 2. SMS content |
Kaleyra | Sending SMS notifications to our customers and to their
clients. | In India for all the DCs | To provide the service and for additional purposes according
to their privacy policy. | 1. Zoho Books 2. Zoho Invoice 3. Zoho Inventory 4. Zoho
Expense 5. Zoho Payroll 6. Zoho Subscriptions 7. Zoho
Checkout 8. Zoho Daybook App 9. Zakya (Restricted Users) | US, EU, IN, AU | All the customers around the globe who have signed up for India
Edition and all the users who have chosen the org country as
India(in their Global Edition) delivering SMSs only to Indian
Mobile numbers | 1. Email IDs and phone number of primary contact from Zoho 2.
Business transaction details (Eg: invoice number, amount, date, etc.,)
of our customers 3. Zoho's DLT registration details
|
10. Site24x7 11. Zoho Assist, 12. Zoho Lens | US, EU, IN, AU | All the customers around the globe with Indian Mobile numbers
configured | 1. Phone number 2. SMS content |
13. ManageEngine MDM Cloud
| US, EU, IN, AU | All the customers around the globe with Indian Mobile numbers
configured | 1. Phone number 2. SMS content |
To send SMS notifications to our Customers, Users and to their Clients. | US, UK, EU and IN for all the DCs | To provide the service and for additional purposes according to their privacy policy. | 14. Zoho CRM | US, EU, IN, AU | All the customers around the globe (paid edition) |
1. SMS content
2. Sender ID
3. Recipient's Phone number.
|
Sinch (formerly CLX) | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up
using SMS c. Sign-in using SMS d. Account Recovery using SMS
e. Forgot password recovery method f. Addition of a number to
your account g. Recipient authentication when signing/approving
documents h. Initiating secure signature collection requests via
mobile | In North California, Ashburn for the US, IN & AU DCs
In
Ireland, Sweden for the EU DC | To provide the service and for additional purposes according to their
privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Recruit, 4. Zoho
Notebook
| US, EU, IN, AU | All the customers around the globe. European phone numbers
are processed in Ireland and Sweden. | 1. Phone number 2. SMS content |
Tata communications | To provide in-bound dialing services | In the US for all DCs | To provide the service and for additional purposes according to their
privacy policy. | Zoho Meeting | US, IN, AU | All the customers around the globe | CDR (Call Details Record) |
TeleSign | To send SMS for: a. Two Factor Authentication(TFA) b. Sign-up
using SMS c. Sign-in using SMS d. Account Recovery using SMS
e. Forgot password recovery method f. Addition of a number to
your Account g. Recipient authentication when signing/approving
documents h. Initiating secure signature collection requests via
mobile | In the US, UK, and EU for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | 1. Zoho Accounts, 2. Zoho Sign, 3. Zoho Workerly, 4.
Zoho Notebook, 5. Zoho Recruit | US, EU, IN, AU | All the customers around the globe with their accounts hosted in the
applicable data centers for delivering messages to US phone numbers | 1. Phone number 2. SMS content |
Telnyx | Sending promotional SMSs to the end-users/clients(having US or Canada
phone numbers) of our customers. | In the US for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | Zoho Campaigns | US, EU, IN, AU | All the users around the world with their accounts hosted in the
applicable data centers for delivering messages to US , Canada phone
numbers. | 1. Phone Number 2. SMS Content |
Twilio | Sending text messages and voice call alerts to individuals,
or multiple persons simultaneously | In the US-East-1 for all the DCs | To provide the service and for additional purposes according
to their privacy policy. | 1. Zoho Bigin | US, EU, IN, AU | All the customers around the globe | End users' phone number and the documents of customer (to purchase phone
numbers) |
2. Site24x7, 3. Zoho Assist, 4. Zoho Lens | US, EU, IN, AU | All the customers around the globe | Phone number and the content (to be delivered to the customer) for SMS
and Voice calls |
5. ManageEngine AlarmsOne | US | All the customers around the globe signed up in the US DC | SMS - Customer's IT alarm data, Display name of the entity and severity
of the alert.
Call - Phone number is used to send call
notification |
Validity | Spam filtering, fraud detection, to improve deliverability of Zoho
Campaigns | In the US for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | Zoho Campaigns | US, IN, AU | All the customers of Zoho Campaigns who have signed up in the US or IN
or AU DC across the globe. | Email address of the sender |
Bandwidth(Voxbone) | To provide in-bound dialing services | In Belgium for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | Zoho Meeting | US, EU, IN, AU | All the customers around the globe | CDR (Call Details Record) |
ZeroBounce | To validate user's contacts and remove inactive email addresses from the
list to have better email delivery performance. | In the EU for all the DCs | To provide the service and for additional purposes according to their
privacy policy. | Zoho Campaigns | US, IN, AU | All the customers around the globe signed up in the US or IN or AU DC
| Customer's recipient email addresses. |
Note:- If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the
Zoho services that you use, the sub-processor associated with Zoho Account(for sending
the SMS) will be utilized. Additionally, general services such as account recovery using
SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the
sub-processors associated with Zoho Accounts irrespective of the other Zoho applications
you may use.
- If you use our suite of applications such as Zoho One, "Plus" suites, then the
sub-processors associated with each of the respective products in those bundles would
apply as mentioned in the above tabular column.
- If you are the admin of any Zoho service for your organization, you can choose to
subscribe for notifications on modifications (addition and change) of sub-processors in
this page by clicking here.
- Some of the sub-processors will be enabled by default, and the admin will be given the
option to turn it off and few other sub-processors will be disabled by default and the
admin of the org can enable it, as per their organisation's requirement.