Last Updated on : 12th July 2020 Last Updated on : 28th July 2020

Service Specific Subprocessors

Zoho uses certain sub-processors and content delivery networks to assist it in providing the Zoho Services as described in the Data Processing Addendum (DPA).

What is a Sub-processor

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.

Entity NamePurposeLocation of ProcessingApplicable Data CenterApplicable ForApplicable Services
Amazon Simple Email Service (SES)Sending emails to multiple persons simultaneouslyUS West (Oregon) US-West-2 ,

Europe (Ireland) EU-West-1
US, EU, IN, AUAll the customers around the globeZoho Survey
Amazon Web Services(CDN)To provide content delivery network to improve speed of data transmissionWorldwideUS, EU, IN, AUAll the customers around the globeZoho PageSense, Site 24x7
BulkSMSSending text messages to individuals, or multiple persons simultaneously Ireland, South AfricaUS, EU, IN, AUAll the customers around the globeSite24x7, ManageEngine MDMCloud
ClickatellSending text messages to individuals, or multiple persons simultaneouslyIrelandUS, EU, IN, AUAll the customers around the globeSite24x7, ManageEngine AlarmsOne (Used only in US DC), ManageEngine MDMCloud, ManageEngine ADSelfServicePlus
CLX CommunicationsTo communicate Two Factor Authentication (TFA) informationIreland, Sweden, North California, AshburnUS, EU, IN, AUAll the customers around the globeZoho Accounts
DaxtraTo parse CVs, resume or other candidate informationSingaporeUS, EU, IN, AUAll the customers around the globeZoho Recruit
Easy PostA shipping service used to deliver goods/itemsUSUS, EU, IN, AUAll the customers around the globeZoho Inventory, Zoho Books
Google TranslateTo carry out translation between different languagesUS-EastUS, EU, IN, AUAll the customers around the globeZoho Creator (Premium and Ultimate Edition), Zoho Survey (Pro and Enterprise Edition), Zoho SalesIQ (Enterprise Edition)
KaleyraSending SMS notifications to our customers and to their clients.IndiaUS, EU, IN, AUAll the customers globally but delivering SMSs to Indian Mobile numbers India Edition and all the users who have chosen the org country as India(in their Global Edition) delivering SMSs only to Indian Mobile numbersZoho Books, Zoho Invoice, Zoho Inventory, Zoho Expense, Zoho Payroll, Zoho Subscriptions, Zoho Checkout, Zoho Daybook App, Site24x7
LitmusTo preview the Zoho Campaigns output in various browsersUS-EASTUS, EU, IN, AUAll the customers around the globeZoho Campaigns
OpenTokTo conduct & enhance real-time video processing services.North America, Europe, APAC Learn moreUS, EU, IN Zoho ShowTime
PerfiosTo fetch bank transactions statementsSingapore, IndiaUS, INAll the customers signed up for Indian Edition & GCC EditionZoho Books, Zoho Expense
Postal MethodsTo deliver hard copies of commercial documents.USUS, EU, INAll the customers signed up for US Edition All the customers around the globeZoho Invoice, Zoho Books, Zoho Inventory
Tata communicationsTo provide in-bound dialling servicesUSA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and AustraliaUS, EU, IN, AUAll the customers around the globeZoho Meeting
TeleSignTo communicate Two Factor Authentication (TFA) informationUSUS, EU, IN, AUAll the customers around the globeZoho Accounts
TwilioSending text messages to individuals, or multiple persons simultaneouslyUS-East-1US, EU, IN, AUAll the customers around the globeZoho Bigin, Site24x7, ManageEngine AlarmsOne (Used only in US DC)
VeryfiTo extract data from the documents uploaded for autoscan.US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia)US, EU, IN, AUAll the customers around the globeZoho Expense, Zoho Books, Zoho Invoice
VoxboneTo provide in-bound dialling servicesBelgium, Germany,Hong Kong, USAUS, EU, IN, AUAll the customers around the globeZoho Meeting
YodleeTo fetch bank transactions statementsUSUS, EU, IN, AUAll the customers around the globeZoho Books, Zoho Expense
Note:
  • If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized.
  • If you use our suite of applications such as Zoho One, "Plus" suites, then the sub processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.