| Entity Name | Purpose | Location of Processing | Applicable Data Center | Applicable For | Applicable Services |
| Amazon Simple Email Service (SES) | Sending emails to multiple persons simultaneously | US West (Oregon) US-West-2 , Europe (Ireland) EU-West-1 | US, EU, IN, AU | All the customers around the globe | Zoho Survey |
| Amazon Web Services(CDN) | To provide content delivery network to improve speed of data transmission | Worldwide | US, EU, IN, AU | All the customers around the globe | Zoho PageSense, Site 24x7 |
| BulkSMS | Sending text messages to individuals, or multiple persons simultaneously | Ireland, South Africa | US, EU, IN, AU | All the customers around the globe | Site24x7, ManageEngine MDMCloud |
| Clickatell | Sending text messages to individuals, or multiple persons simultaneously | Ireland | US, EU, IN, AU | All the customers around the globe | Site24x7, ManageEngine AlarmsOne (Used only in US DC), ManageEngine MDMCloud, ManageEngine ADSelfServicePlus |
| CLX Communications | To communicate Two Factor Authentication (TFA) information | Ireland, Sweden, North California, Ashburn | US, EU, IN, AU | All the customers around the globe | Zoho Accounts |
| Daxtra | To parse CVs, resume or other candidate information | Singapore | US, EU, IN, AU | All the customers around the globe | Zoho Recruit |
| Easy Post | A shipping service used to deliver goods/items | US | US, EU, IN, AU | All the customers around the globe | Zoho Inventory, Zoho Books |
| Google Translate | To carry out translation between different languages | US-East | US, EU, IN, AU | All the customers around the globe | Zoho Creator (Premium and Ultimate Edition), Zoho Survey (Pro and Enterprise Edition), Zoho SalesIQ (Enterprise Edition) |
| Kaleyra | Sending SMS notifications to our customers and to their clients. | India | US, EU, IN, AU | Zoho Books, Zoho Invoice, Zoho Inventory, Zoho Expense, Zoho Payroll, Zoho Subscriptions, Zoho Checkout, Zoho Daybook App, Site24x7 | |
| Litmus | To preview the Zoho Campaigns output in various browsers | US-EAST | US, EU, IN, AU | All the customers around the globe | Zoho Campaigns |
| Perfios | To fetch bank transactions statements | Singapore, India | US, IN | All the customers signed up for Indian Edition & GCC Edition | Zoho Books, Zoho Expense |
| Postal Methods | To deliver hard copies of commercial documents. | US | US, EU, IN | Zoho Invoice, Zoho Books, Zoho Inventory | |
| Tata communications | To provide in-bound dialling services | USA- LA, NY ,Canada- Montreal, Toronto, Europe- London, Frankfurt and Madrid,Asia- Singapore, HK and Australia | US, EU, IN, AU | All the customers around the globe | Zoho Meeting |
| TeleSign | To communicate Two Factor Authentication (TFA) information | US | US, EU, IN, AU | All the customers around the globe | Zoho Accounts |
| Twilio | Sending text messages to individuals, or multiple persons simultaneously | US-East-1 | US, EU, IN, AU | All the customers around the globe | Zoho Bigin, Site24x7, ManageEngine AlarmsOne (Used only in US DC) |
| Veryfi | To extract data from the documents uploaded for autoscan. | US (east and west coasts), Canada, Europe (Frankfurt), Asia / Pacific (Australia) | US, EU, IN, AU | All the customers around the globe | Zoho Expense, Zoho Books, Zoho Invoice |
| Voxbone | To provide in-bound dialling services | Belgium, Germany,Hong Kong, USA | US, EU, IN, AU | All the customers around the globe | Zoho Meeting |
| Yodlee | To fetch bank transactions statements | US | US, EU, IN, AU | All the customers around the globe | Zoho Books, Zoho Expense |
Service Specific Subprocessors
Zoho uses certain sub-processors and content delivery networks to assist it in providing the Zoho Services as described in the Data Processing Addendum (DPA).
What is a Sub-processor
A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Data). Zoho engages different types of sub-processors to perform various functions as explained in the tables below.
Process followed to on-board a Sub-Processor
Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them.
Note:
- If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized.
- If you use our suite of applications such as Zoho One, "Plus" suites, then the sub processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.