Customer Support Plans

The support plans for Zoho People offer you a dedicated channel of support that works round-the-clock to help you adopt Zoho People. Here's a comparative chart of our support tiers and the included services so that you can choose the best option for your business.

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FEATURES

CLASSIC SUPPORT

PREMIUM SUPPORT

ENTERPRISE SUPPORT

PriceFree/month | /year or 20% of the recurring license fee, whichever is higher.*25% of the recurring license fee
Knowledge BaseYesYesYes
Community ForumYesYesYes
Editions SupportedAll EditionsAll Paid EditionsAll Paid Editions
Eligibility based on number of usersAll CustomersAll CustomersMin 500 users
Response Time (by email)24 hours6 hours4 hours
Phone SupportCritical Requests Only24x524x5
Live Chat Support-24x524x5
Technical Account Manager-YesYes
Change Request--Yes
TrainingPaidPaid4 hours
 

FAQs

1. How do I reach out to customer support?+-
You can call our common toll-free support phone numbers:
  • USA: +1(888) 900 9646
  • UK: +44 (20) 35647890
  • Australia: +61-2-80662898
  • Germany: +49 8000229966
  • Sweden: +46 201408150
  • Italy: +39 (0) 287103737
  • Netherlands: +31 707007083
  • Spain: +34 918368598
  • France: +33 805542462
  • India: +91-44-67447000

Alternatively, you can drop us an email at support@zohopeople.com

2. I use the free edition. Can I get product support? +-

Of course! Classic support is available to all free edition users. You can email us with your questions to support@zohopeople.com. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.

3. I use the free edition. Can I request a support call? +-

Support via call is only available to customers with a paid subscription of Zoho People. You can still drop us an email and our support staff will respond promptly with a solution to your problem.

4. I use the paid edition. Can I call, or request a support call whenever I require product assistance? +-

You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for immediate assistance, we recommend getting premium or enterprise support.

5. What is Classic Support? +-

Classic support is available for free, 24 * 5 on business days, Monday - Friday. You can drop us a mail at support@zohopeople.com and our support staff will respond to you within 24 hours with a solution to your problem. If you're still having trouble using Zoho People and need some troubleshooting assistance, we will help you out via remote support.

6. What is remote assistance? +-

Remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.

7. What does it mean to be assigned a technical account manager? How will that benefit my company? +-

Premium & Enterprise support comes with a dedicated technical account manager who caters to your company. You can reach out to your account manager through chat, or email when product assistance is required. Aside from dedicated support, the account manager also interacts with you to understand your business thoroughly and helps you configure and customize Zoho People to meet your company's specific needs. They will also help you improve the overall efficiency of your company's HR process by reviewing your feature usage, offering constructive suggestions, and teaching you best practices.

8. What is a change request? +-

If you need any minor changes to the modules and workflows that were implemented in your account during the onboarding period, then those changes will be analyzed and incorporated by our enterprise support team.

9. How does the pricing work for Premium Support? +-

If you choose Premium Support, you will either be charged a minimum of / year or 20% of your subscription fee, whichever is higher.