|Editions Supported||All Editions||All Editions|
|Availability||All Customers||All Customers|
|Subscription Period||Not Applicable||Annual Subscription|
|Response Time||24 hours||6 hours|
|Phone Support||Critical requests||24x5|
|Live Chat Support||-||24x5|
- USA: +1(888) 900 9646
- UK: +44 (20) 35647890
- Australia: +61-2-80662898
- Germany: +49 8000229966
- Sweden: +46 201408150
- Italy: +39 (0) 287103737
- Netherlands: +31 707007083
- Spain: +34 918368598
- France: +33 805542462
- India: +91-44-67447000
Alternatively, you can drop us an email at firstname.lastname@example.org
Of course! Classic support is available to all free edition users. You can email us with your questions to email@example.com. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.
Support via call is only available to customers with a paid subscription of Zoho People. You can still drop us an email and our support staff will respond promptly with a solution to your problem.
You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium support.
Premium support comes with a dedicated technical account manager who caters to your company. You can reach out to your account manager through phone calls, live chat, or email when product assistance is required. Aside from around-the-clock support, the account manager also interacts with you to understand your business thoroughly and helps you configure and customize Zoho People to meet your company's specific needs. They will also help you improve the overall efficiency of your company's HR process by reviewing your feature usage, offering constructive suggestions, and teaching you best practices.
Classic support is available for free, 24 * 5 on business days, Monday - Friday. You can drop us a mail at firstname.lastname@example.org and our support staff will respond to you within 24 hours with a solution to your problem. If you're still having trouble using Zoho People and need some troubleshooting assistance, we will help you out via remote support.
Remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.