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FEATURES | CLASSIC SUPPORT | PREMIUM SUPPORT | ENTERPRISE SUPPORT |
|---|---|---|---|
| Price | Free | /month | /year or 20% of the recurring license fee, whichever is higher.* | 25% of the recurring license fee |
| Knowledge Base | Yes | Yes | Yes |
| Community Forum | Yes | Yes | Yes |
| Editions Supported | All Editions | All Paid Editions | All Paid Editions |
| Eligibility based on number of users | All Customers | All Customers | Min 500 users |
| Response Time (by email) | 8 hours | 3 hours | 1 hour |
| Phone Support | Critical Requests Only | 24x5 | 24x7 |
| Live Chat Support | - | 24x5 | 24x7 |
| Technical Account Manager | - | Yes | Yes |
| Change Request | - | - | Yes |
| Training | Paid | Paid | 4 hours |
FAQs
- USA+1(888) 900 9646
- UK +44 (20) 35647890
- Australia +61-2-80662898
- Germany +49 8000229966
- Sweden +46 201408150
- Italy +39 (0) 287103737
- Netherlands +31 707007083
- Spain +34 918368598
- France +33 805542462
- India +91-44-69656060
- KSA 800 3011 222
- Bahrain +973 1650 1904
- South Africa +27 800221023
- Egypt 08000060336
- Rest of Africa +27 214268086
- Nigeria
- Kenya 0800601167
- Qatar00800101137
Alternatively, you can drop us an email at support@zohopeople.com
Of course! Classic support is available to all free edition users. You can email us with your questions to support@zohopeople.com. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.
Support via call is only available to customers with a paid subscription of Zoho People. You can still drop us an email and our support staff will respond promptly with a solution to your problem.
You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for immediate assistance, we recommend getting premium or enterprise support.
Classic support is available for free, 24 * 5 on business days, Monday - Friday. You can drop us a mail at support@zohopeople.com and our support staff will respond to you within 24 hours with a solution to your problem. If you're still having trouble using Zoho People and need some troubleshooting assistance, we will help you out via remote support.
Remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.
Premium & Enterprise support comes with a dedicated technical account manager who caters to your company. You can reach out to your account manager through chat, or email when product assistance is required. Aside from dedicated support, the account manager also interacts with you to understand your business thoroughly and helps you configure and customize Zoho People to meet your company's specific needs. They will also help you improve the overall efficiency of your company's HR process by reviewing your feature usage, offering constructive suggestions, and teaching you best practices.
If you need any minor changes to the modules and workflows that were implemented in your account during the onboarding period, then those changes will be analyzed and incorporated by our enterprise support team.
If you choose Premium Support, you will either be charged a minimum of / year or 20% of your subscription fee, whichever is higher.