I forgot my password. How do I recover it?

Follow the steps given below to recover your password.

  • Visit https://www.zoho.com/people/login.html
  • Click Forgot Password link to go to Zoho accounts page
  • Provide Registered Email and complete theimage verification
  • Click Request you will receive an e-mail from Zoho Accounts to your registered e-mail address with a reset password link
  • Click the link and create a new password

You can sign in to Zoho People using the new password.

How can I reset the password of users as an administrator?

To reset the password of other users in your organization, log into Zoho Mail as administrator. 

  • Login to https://mail.zoho.com/biz/index.do
  • Click on Control Panel
  • Click on User Details on the left
  • Click on individual user's profile
  • Click on Change Password
  • Give the new(temporary) password along with your admin password
  • Click Ok

Where do I see who the other administrators are?

  • From home, go to Settings (gear icon) > Employee > Users
  • Use the filter icon to filter user based on role
  • Under Role selectAdmin, you will be able to see the list of administrators in your organization

Alternatively, you can create a new view to see the list of administrators of your organization. Follow the steps given below.

  • From your home page, go to Organization > Employee
  • Under the employee tab, go to the View drop-down and select create view
  • Give the view name as Admin users
  • Under Permission, define who needs to be able to see this view
  • From the list of columns, select First name, last name and other fields that are required and click the right arrow
  • Under Criteria, select the Field name as Role, Condition as Is and Value as Admin
  • Click Save

Under this view, you will be able to see all the administrators of your organization listed.

Can an Admin change the Super-Administrator of the account?

There are two ways to do this.

Method 1:

  • From your home page, go to Settings (Gear Icon) > Organization > Company Profile
  • Click Modify Settings
  • Under Super Administrator go to the email field and click on 'Transfer admin rights'

You will see the list of all employees of the organization.

  • Use the search icon to search to select the employee who you would like to be made as Super Administrator
  • Click Save Changes

The selected employee becomes the Admin and the Super Admin.

Method 2:

  • From your home page, go to Settings (Gear Icon) > Organization > Company Profile
  • Click Modify Settings
  • Click on the email id drop down under 'Super Administrator'

The dropdown will list only admin users.

  • Select the admin user who needs to be made as Super Admin and click on the Tick mark
  • Click Save Changes

The selected admin becomes the Super Administrator.

What is the difference between super-administrator and an administrator?

There are only two differences between an administrator and a super administrator.

  • There can be only one super-admin in an organization whereas, there can be more than one administrator in an organization
  • All license related emails would be sent to the Super admin's email id 

How many admins can I have in my account?

The number of admins you can have in your account depends on the plan you have purchased.

Click here to know more about plans and pricing. 

How can I have the domain verified?

You will have to first add your domain to the system. Once this is done, a mail will be automatically sent to support@zohopeople.com. The domain will be verified and you will be notified of this. Follow the steps given below to add your domain.

  • From your home page, go to Settings (Gear icon) > Organization > Domains

  • Click Add Domain
  • Enter your domain name

  • Click Save

What are the major modules or functionalities supported?

  • Leave Tracker
  • Attendance Tracker (Including geolocation tracking)
  • Time Tracker
  • Performance Management
  • Form customization
  • User Access Control
  • Document Management
  • Checklists
  • Approvals
  • Workflows (Reminders and email Alerts)
  • Employee collaboration
  • Integration with Third-party applications
  • Reports Integration
  • Integration with other Zoho Services like Zoho CRM, Zoho Invoice, Zoho Sign, Zoho Reports, Zoho Writer etc
  • Mobile App

How is Zoho People integrated with other applications or services of Zoho?

Integration with Zoho Invoice and Zoho Books

Zoho People Time Tracker module lets you generate bills for the jobs done. After generating the bill, you can push it to Zoho Invoice for invoicing purpose. While pushing the bill, Contacts, Tax, Invoice, Currency and Client details will be also pushed to Zoho Books.

Integration with Zoho Mail

Zoho People's integration with Zoho Mail makes it easy to sync users of Zoho Mail with Zoho People. This integration prevents time taken in adding employees one by one into your account. Any number of Zoho Mail users can be synchronized with Zoho People at one shot. 

Integration with Zoho CRM

With the help of integration, Time Tracker lets you log time for your CRM accounts. You will be able to look up for your CRM clients name from your Zoho People account. In CRM, when you go to your client list, you will be able to see the jobs done for that particular client.

Integration with Zoho Recruit

Zoho Recruit integration allows you to convert every successful hire into an employee. When you convert a candidate into an employee, it gets automatically updated in your Zoho People account thereby, letting you do maintain the employee's details accurately on the system. This helps you save the time involved in entering candidates' details all over again into another HR software. Once the candidate is converted to an employee, you will be able to utilize all the modules like Leave, Attendance, Performance etc for the candidate using one software. Click here to know more about how to integrate Zoho Recruit with your Zoho People account.

Integration with Zoho Expense

With the help of integration with Zoho Expense, you can track expenses better. With every update that is made in the employee database in People, Zoho Expense gets automatically updated, ensuring that the approvals are going to the right person. With this integration, you can track all your expenses and get a clear idea of how much is spent on each user/department/project etc.

Integration with Zoho Reports

Zoho People's integration with Zoho Reports helps you generate custom reports as per your needs other than the set of reports that are available in the modules. The reports thus created under the Analytics module can be shared with specific users, departments, roles, locations etc. 

Where can I set up basic details of my organization like the address, logo etc?

You can replace the Zoho People logo with your own custom logo. Your company logo will appear at the top of your Zoho People account. Your logo must be the same size as specified. Create your logo in the 80 * 55 size for the best resolution.

  • From home, go to Settings  (gear icon) > Organization > Company Profile
  • By default, Zoho People logo will be here. Click Change Logo
  • Click Choose File and select your own custom logo from your computer
  • Click Upload logo
  • Give other details like Phone number, website URL, Address etc
  • Type in your organization's mail ID which will serve as the default from address.

  • Click Submit

Can I change the default 'From' address of the organization?

Yes.This is possible by changing the default 'From' address under Settings > Organization > Company profile.

  • Click on 'Modify Settings' on the left bottom corner.
  • Under E-mail settings, click on the edit icon to change the default 'From' address.

  • Provide the new default e-mail address and click on the confirm(tick) icon. A confirmation code or captcha will be sent to the changed email address.
  • Type in the confirmation code and click on 'Confirm'

  • Click on 'Save Changes'

You have successfully changed the default 'From' address of your organization. All system e-mails and notifications will be sent from this mail address.

How do I change the time zone and date format?

  • From home, go to Settings (gear icon) Organization > Company Profile > Locale Settings
  • Click Modify Settings at the bottom
  • Select the Current Locale from the drop down
  • Under Time Zone you can define your time zone
  • Click Save Changes

I want to change the way in which employee names are displayed. Is this possible?

You can have the names of the employees displayed in the four different ways as mentioned below.

  • First Name
  • Last Name
  • First Name Last Name
  • Last Name First Name

You can change this under Settings (gear icon)> Organization > Company Profile Display Settings > Name to be displayed

How can I add users to my organization?

Users can be added to your organization using the methods listed below:

  • Add Users directly - This option is useful if you have a verified domain. You can add users directly to your organization.
  • Invite users - In this method, invitations are sent to users. Once they accept the invitation, they will become part of the organization.
  • Sync users - This method is used for importing users directly from Zoho mail, Google apps etc.
  • Import users - Using this method, you can import users from Zoho mail, google apps etc. This helps when your users are in large numbers.

What are the user roles that are configured already in the system?

There are totally five default user roles:

  • Administrator
  • Manager
  • Team Member
  • Director
  • Team Incharge

You can edit the role name of Director and Team Incharge whereas you cannot edit the role name of Administrator, Manager, and Team Member,   as they are the standard roles.

Can I import users from my existing files?

Yes. It is possible to import users from your existing files without the need to add users manually.

  • From home,go to Settings (gear icon) > Employee > Users > Import
  • Click Import User

  • Clickupload file andclick Next

  • Map the fields, confirm the mapping and handle the duplicates if any
  • Click Next

How can I create, edit and delete departments?

To add department:

  • From home, go to Settings (gear icon) > Organization > Department
  • Click Add Department
  • Enter the department name
  • Enter the mail alias
  • Select the Department Lead  from the drop down
  • Select the Parent Department
  • Click Submit

To edit details of a department:

  • From home, go to Settings (gear icon)> Organization > Department
  • Click the  Edit icon  at the end of the department name that you would like to edit
  • Edit the details that are required
  • Click Submit

To delete department:

  • From home, go to Settings (gear icon) > Organization > Department
  • Click the Delete iconat the end of the department name that you would like to delete

    Your department gets deleted.

How can I create, edit and delete designations?

To add designation:

  • From home, go to  Setup (gear icon) > Organization > Designation

  • Click Add Designation
  • Enter the designation name
  • Enter the mail alias

  • Click Submit

To edit a designation:

  • From home, go to Settings (gear icon) > Organization > Designation
  • Click the  Edit icon at the end of the designation name that you would like to edit
  • Edit the details that are required

  • Click Submit

To delete a designation:

  • From home, go to Settings (gear icon) > Organization > Designation

  • Click the Delete icon at the end of the designation name that you would like to delete

The designation gets deleted.

Where can I create holiday lists?

To create holiday lists:

  • From home, go to Settings (Gear Icon) > Organization > Holiday Calendar > Add
  • EnterName of the holiday and thedate
  • Check the box if it is a restricted holiday
  • Define if the holiday has to be a half day bychecking the box
  • Select the locations for which the holiday is applicable
  • Give a description if needed
  • Set the number of days before which you would like a reminder to be sent


  • Click Submit

Where can I add multiple location details for the organization?

If your organization has set up an office in more than one location, you will have to create multiple locations. Follow the steps given below for doing this:

  • From home, go to Settings (gear icon) > Organization> Location > Add
  • Enterlocation name and select the country
  • Enter other details likeMail alias and description (if needed)
  • Select a state/province and select a time zone if needed

  • Click Submit

Alternatively, you can import the locations of your organization in a single shot.

  • Click on 'Import'
  • Upload the file with the list and details of your locations
  • Click Next

  • Map the fields and click Next

What is the purpose of creating a group?

Groups are useful in the following scenarios

  • When you want to post a message or announcement for a particular group, you can do so by selecting 'Users' in the drop down and mentioning the group name in the message. In this case, the message can be seen just by the members of the group

Note: You should be a part of the group that you are mentioning while posting the message. Even as an administrator, you will be able to post a message only to the group that you are a part of.

If a user selects 'Department' from the drop-down, and posts a message tagging a group, then the posted message will be seen by the department members (of the user) and by the member of the group that is mentioned.

  • When you have to get approvals from a group of people across different departments of an organization. In such cases, a group can be created and approvals can be sent to this group.

I would like to have leave applications approved by a set of people in the HR team apart from the reporting manager. How can I do it?

Follow the steps given below to do this.

  • From your home page, go to Approval > Add Approval
  • Select the Leave form under 'Form Name' and give a name for the approval
  • Click on 'Configure Approver' and select 'Reporting to' 'Single Level'
  • Click the + icon to add another level of approver
  • Under the first drop down, select 'Group' and under the second drop down select the desired group name

  • Enable follow up if needed
  • Configure a suitable message for approval
  • Click Save

Now, based on the priority set under the Approval tab, leave requests will go to the reporting manager and to the group members for approval.

How do I edit/delete a group?

  • From your home page, go to Settings (gear icon) > Organization > Groups > All Groups

You will be able to see the list of groups. You can also do this from Self Service > Organization > Groups > All Groups.

  • Click on the edit/delete icon of the respective group

Note: The Admin of the group can also edit or delete the group.

How do I get to know the groups that I am part of?

  • From your home page, go to Organization > Groups > My Groups

You will be able to see the list of your groups you are part of. You can also view this from Self Service > Organization > Groups > My Groups. 

How do I get to see all the groups of the organization?

  • From your home page, go to Settings (Gear Icon) > Organization > Groups > All Groups

You will be able to see all the groups that are created. You can also see this from Self Service > Organization > Groups > All Groups.

What is the benefit of configuring a pay period?

Creating a pay period can help you do the following:

1. Your payroll data report can be made ready automatically with the help of schedulers for the defined pay period

2. You can lock your payroll data thereby preventing any edits made to the data for the pay period defined

How can I configure a pay period?

Follow the steps given below to configure a pay period.

  • From your home page, go to Settings (Gear icon) > Organization > Pay Period Settings
  • Click on 'Configure Pay Period'
  • Give pay period name and select the cycle
  • Give an end day for the pay period

The start day will get populated automatically.

Note: The pay period will be dependant on the values you select here. For eg, if you would like to process payment for the month of Feb, with your pay period ending on 25th of Feb, then you have to select 25 in the End day. This means that the salary processed will be from the 26th of the previous month until the 25th of the current month.

  • Select the processing day - employee pay will be processed on this day of the month/week for the chosen pay period. For eg - If you want the salary to be processed on 26th of every month, then the processing day should be selected as 26. Similarly, you can set a weekly period too
  • Check the 'lock' box if needed

Note: Edits cannot be made by the user to the attendance, LOP, Time Logs and Timesheet data of the pay period after the processing day set here.

However, adjustments can be made in the Overtime Report or the LOP report, until the end of the consecutive pay period. I.e - edits for Feb month can be made until the 26th of March (Considering the processing day as 26th of every month). 

  • Under Applicable Location, select the location for which the pay period is applicable

  • Click Save

Can I disable chat for an employee?

As an administrator, you can define whether your employees need chat access or not.

  • From home, go to Settings (Gear Icon) > Organization > Company Profile
  • ClickModify settings
  • UnderChat settings , click Disable

  • Click Save Changes

Is it possible to turn off the notifications I get from Zoho People?

Yes,this is possible. Follow the steps given below to do this.

  • Click on the Settings(gear icon) > Organization > Company Profile
  • Under Notification settings click on 'Disable'
  • Click 'Save Changes'

You have now disabled all notifications from Zoho People. All mails and feed notifications from Zoho People will remain disabled.

Can I disable an employee from changing profile picture?

The permission to change profile picture can be given to employees or retained by the administrator. To disable an employee from changing profile picture:

  • From home, go to Settings (Gear icon) > Organization > Company Profile
  • Click Modify settings
  • Under Profile Photo settings click Administrator

  • Click Save Changes

How do I maintain details of non-users or temporary staff on the system?

Temporary staff can be added as Employee Profiles in your account. These staffs do not have access to the system. However, their details will be there for you to maintain their leave, personal information etc.

Where can I define the weekends and weekdays for each location of my organization?

If your organization has offices around the globe, there is a possibility that your weekends will be different according to the country in which the office is located. In this case, you will have the need to define weekends and weekdays separately for your various locations.

Week Definition:

Here you can define your weekdays based on the starting and ending days of your work week.

  • From home, go to Settings (gear icon)> Organization > Holiday Calendar > Calendar Settings
  • Under Applicable For Location, select the Location
  • Under Week definition, select the day on which the week starts
  • Likewise, select the day on which the workweek starts and ends as shown in the image below:

  • Click Update

Weekend Definition:

Here you can define your weekends. For example, if your organization doesn't work on Saturdays and Sundays, you can define it by editing the weekend definition.

  • From home, go to Settings (gear icon) > Organization > Holiday Calendar > Calendar Settings
  • Select the Location for which this weekend is applicable
  • Click Edit on Weekend definition
  • Click to mark the weekend in each week (refer image above)

  • Click Update

Calendar Year Settings

This setting lets you define your calendar year settings. You can either choose the current year as Jan-Dec or define the calendar year.

  • Go to Settings (gear icon) > Organization > Holiday Calendar > Calendar Settings
  • Select Current year if you want the January to December format
  • If you would like to define the year, select the Year Start From option and give the start and the end date

  • Click Update

As per our organizational policy, we have Saturday and Sunday as holidays. We would like to make one of the following Saturdays as working day. Is this possible?

Yes. You can define the particular weekend (In this case, the Saturday) as a working day. This way, it will reflect as working day for the employees.

Follow the steps given below to do this.

  • From your home page, go to Settings > Organization > Holiday Calendar > Exceptional Working day
  • Select the date that should be made as working day
  • Under Applicable for, select the locations, shifts for which the weekend should be made as working day

  • Click Save

Note: If you have chosen a particular location - for eg, India, and a particular shift (US Shift), then it means that the weekend is made as working day for all employees who are in India and working in US Shift.

How can I import and export holidays?

If you have a holiday calendar created already, it is possible for you to import the file directly into your Zoho account. Similarly, you can also export the holiday calendar that you have created.

  • To Import, Click on Settings(gear icon) > Organization  Holiday Calendar
  • Click on the ellipsis mark right after the Filter icon
  • Click on 'Import' to import .xls and .csv files
  • Click on 'Import ICS' to import .ics file
  • Select the Location for which you are importing the file. Select All locations, if the calendar you are importing is for all locations
  • Select Upload File
  • Browse for your file and upload it
  • To export, select 'Downlaod as ICS'.The file will be exported in .ics format

  • Click Submit 

How can I create organization tree?

Organization or Department Tree is automatically created when the "Reporting To" and "Department" field values are set properly in the Employee Form. 

When you click on an Employee's name under Setup (gear icon) > Organization > Employee, and click on the employee's name, you can see the 'Reporting to' and 'Department' details. Any edit made to the 'Reporting To' will create a change in the Organization Tree too.

Note: If you are importing the list of 'Reporting To' for your employee databaseplease ensure you give the emp id of the manager and not just the first name and last name. Employee ID serves as the unique id with which the mapping can be done accurately. 

How can I change the theme of my account?

On your homepage, you will have the option (ellipsis mark)  to change your theme, as shown in the image below:

Is it possible to rebrand the product?

Rebranding is done by customizing the default URL. Generally, when you log in, you will be able to see that the default URL is people.zoho.com. However, when you opt for rebranding, you can customize your URL, provided your domain is verified by Zoho.

Follow the steps given below to Rebrand.

  • From your home page, go to Settings (Gear icon) > Organization > Rebranding
  • Under Login URL, give the URL (e.g: http://myhrms.mydomain.com) name and select the domain name from the drop down

  • Click Submit

Note: Ensure that you have mapped the CNAME entry and linked it to people.cs.zohohost.com before you map your domain with Zoho People

  • Sign in to your domain hosting site and locate the DNS management page
  • Add the below-mentioned values in the specified fields

    CName          <yourdomain>
    Hostname     people.cs.zohohost.com

Note: Once you have configured the domain mapping in Zoho People, send an email to support-team@zohopeople.com to purchase an SSL certificate which has a validity of one year.

Is there a way in which employees can view the Time logs, leave details etc of a particular day in one shot?

Yes. On the Self-Service page, there is a tab called Calendar. When you click on a particular date, it will display the leave information, information on holidays, Attendance entries etc. You will also be able to log time here, instantly.

How can employees log time from the Self-Service page?

To log time from Self-Service, follow the steps given below

  • From your homepage, click Calendar
  • Click the + icon in the left top corner
  • Select the Project Name
  • Select the Job Name
  • Start the Timer if you would like to log time using Timer

Note: Timer can be used only for logging time for the current date. You will not be able to pause and resume the timer here. The timer icon in the log is to indicate that the timer has been used to log time.

  • Use one of the methods given below if you would like to log time using Manual methods
  • Select Start and End date and select the time
  • Select Hours and enter the number of hours
  • Select the Billable status of the job
  • Click Submit

Will employees be able to edit time logs from the Self-Service page?

Yes. This is possible. Follow the steps given below.

  • From self-service, go to Calendar
  • Click on the time log that needs to be edited
  • Click on the Edit icon(pencil icon) to make changes
  • Click Save

Note: It is not possible to edit the number of hours recorded using timers under calendar view.

Support and Subscription

Do you offer Zoho People in other languages? How do I change my language?

Yes, we do offer Zoho People in different languages. They are listed as follows:

  • Arabic
  • Bulgarian
  • Chinese
  • Croatian
  • Dutch
  • French
  • German
  • Hebrew
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese (Portugal)
  • Russian
  • Spanish
  • Swedish
  • Turkish
  • Vietnamese

To change the language in Zoho People:

  • From home, go to Zoho Accounts (www.zoho.com/accounts) > My Profile Info
  • Click the drop-down list in Language and select your preferred language
  • Click Save

Note: Only the Tabs/Sub-tabs/Fields that are non-editable by the user will be changed to the respective language. The fields that are editable will remain the same.

The languages listed under Accounts are the ones in which Zoho Accounts is offered. However, your selection should be from one of the languages in which Zoho People is offered. 

Do you offer support to customers on free plan?

Yes. We offer full support for all our customers. Our technical support is available all day from Monday to Friday (IST). If you've got any questions, you can write to us at support@zohopeople.com. You also have the option of chatting with the Technical Support team through our Live Chat to get answers instantly. 

How do I upgrade?

  • Click on the Subscription button at the top right corner of your home screen

You will be taken to the Subscription page where you can upgrade to the plan that you need.

  • Click 'Upgrade' on the required plan and confirm payment

Your account will now be upgraded and you will be able to see the upgrade tab on the right top corner of your homepage. Click on this to go to the subscription page. You can select your plan based on your requirement.