Zoho People's performance management module provides you with various tools to measure and evaluate employee performance. This aids in tracking performance consistently and provide feedback as and when required.
Goals, KRAs, Competencies, and Skillsets are four base modules that help channelize employee performance evaluation.
Self-Appraisal module aids in self-analysis and reflection. The Feedback module not only receives feedback from the manager but also from peers and other teams. The employee can also share feedback on the overall appraisal experience. Summary module aids in keeping track of employee development over time, especially when there has been a change in manager.
Here is a general flow of a performance management cycle in Zoho People.
Goals - Goals are measured ideals for achieving desired results. They serve as targets for performance and are essential for determining employee efforts. An ideal goal should be SMART - Specific, Measurable, Achievable, Realistic, and Time-based. These goals can also be linked to the jobs that you create in Timesheet.
Skillset - Skillsets are particular abilities that help to perform the job. Examples of specific skill sets include accounting and computer languages. Skillsets can be mapped to various domains. This can be then mapped to employees to evaluate their performance.
KRA -Your Key Result Areas are the activities that you must do to fulfill your responsibilities and achieve your business goals. Make sure your KRAs are clear, specific, and measurable. A good KRA includes the ongoing responsibilities of the position and the purpose and benefits of performing these responsibilities. Goals can also be mapped to KRAs and rated.
Competency - This is a combination of knowledge, skills, abilities, and personal attributes that contribute to enhanced employee performance. Examples of competencies include analytical ability, networking, communication, and people management.
Feedback - Giving and receiving feedback is essential for the growth of an organization. The Feedback module helps your employees give and take feedback through three methods - peer to peer, reporting to and 360 degree.
Summary - Summary is a questionnaire that will guide a new manager and an existing manager towards a comprehensive idea about his reportees' performance.