Upload Documents - Possible errors

Password protected file is not supported

Error code

PDF9101

Error description

This error occurs when the uploaded PDF file is password protected.

Error Response

{
    "error":  {
        "message": "The uploaded PDF is password-protected, which is not supported by the editor. Please remove the password and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9101"
    }
}

Suggested action 

Remove the password from the PDF and re-upload the file.

Unable to upload the PDF

Error code

PDF9102

Error description

This error occurs when the upload PDF file is corrupted or unreadable.

Error Response

{
    "error":  {
        "message": "The uploaded PDF appears to be corrupted or unreadable. Please verify the file and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9102”
    }
}

Suggested action 

Check the PDF file for corruption and re-upload a valid, readable version.

Invalid page dimension

Error code

PDF9103

Error description

This error occurs when the PDF page dimensions exceed the supported limit of 22*22 inches.

Error Response

{
    "error":  {
        "message": "The PDF contains pages exceeding the supported dimension limit of 22 x 22 inches. Please resize the pages and retry.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "parameter_name": “category",
        "errorcode": "PDF9103”
    }
}

Suggested action 

Resize the PDF pages to within 22 x 22 inches and upload again.

Invalid PDF

Error code

PDF9104

Error description

This error occurs when the uploaded file format is incorrect.

Error Response

{
    "error":  {
        "message": "The uploaded file is not a valid PDF. Please upload a valid PDF document.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9104”
    }
}

Suggested action 

Ensure the uploaded file is in valid PDF format and try again.

Unable to upload the PDF to WorkDrive

Error code

PDF9105

Error description

This error indicates that the system failed to upload the PDF file to Zoho WorkDrive.

Error Response

{
    "error":  {
        "message": "We were unable to upload the PDF to WorkDrive. Please contact support for assistance.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9005”
    }
}

Suggested action 

Contact support for further investigation and assistance.

File size or page count exceeded the maximum limit

Error code

PDF9106

Error description

This error occurs when the file exceeds size or page count limit. The maximum supported file size is 50 MB, and the maximum page count is 150 pages.

Error Response

{
    "error":  {
        "message": "The uploaded PDF exceeds the allowed file size or page count limit. The maximum supported file size is 50 MB, and the maximum page count is 150 pages. Please reduce the file size or number of pages and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9106”
    }
}

Suggested action 

Reduce the file size to below 50 MB and/or the number of pages to 150 or fewer, then re-upload.

Insufficient folder permission

Error code

PDF9107

Error description

This error occurs when you don't have permission to the selected folder.

Error Response

{
    "error":  {
        "message": "You do not have permission to create in the selected folder. Please choose another folder or request access.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9107”
    }
}

Suggested action 

Choose a different folder or request necessary access to the current one.

Invalide folder ID

Error code

PDF9108

Error description

This error occurs when the given folder ID is invalid.

{
    "error":  {
        "message": "The provided folder ID is invalid or inaccessible. Please check and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9108”
    }
}

Suggested action 

Verify the folder ID and ensure it is accessible, then try again.

Common error

Error code

PDF9109

Error description

This error occurs due to an unexpected error while processing the PDF.

Error Response

{
    "error":  {
        "message": "An unexpected error occurred while processing the PDF. Please try again later.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9109”
    }
}

Suggested action 

Retry after some time. If the issue persists, contact support.

Uploaded PDF file is empty

Error code

PDF9110

Error description

This error occurs when the uploaded PDF file is empty.

Error Response

{
    "error":  {
        "message": "The input PDF file was not found. Please ensure a valid document is uploaded.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9110”
    }
}

Suggested action 

Please ensure that you are uploading a non-empty PDF file and then try performing the action again.

WorkDrive account is missing

Error code

PDF9111

Error description

The error occurs when WorkDrive account is not found.

Error Response

{
    "error":  {
        "message": "You don't have a WorkDrive account, so the file storage process can't continue. Please use the onboarding URL to create your WorkDrive account and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9111"
    }
}

Suggested action 

Create a WorkDrive account using the onboarding URL provided and then retry the upload.

Note: If you still find any trouble, please write to us at: support@zohopdf.com.