Remove Protection - Possible errors

PDF not protected

Error code

PDF9022

Error description

This error occurs when an operation that requires a password-protected PDF is attempted on a file that has no password.

Error Response

{
    "error":  {
        "message": "The PDF manipulation operation has failed because the given pdf is not protected. Please provide the protected pdf and try again.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9022"
    }
}

Suggested action 

Upload a password-protected PDF and retry the operation.

Mandatory parameter missing

Error code

PDF9025

Error description

This error appears when the system tries to remove protection from a secured PDF, but the password parameter was not provided.

Error Response

{
    "error":  {
        "message": "The password parameter is required to remove protection from the provided pdf. Kindly provide the required password to proceed.",
        "documentation_url": "https://www.zoho.com/pdfeditor/help/api/v1/general-errors.html",
        "response_generated_time": 1594131798612,
        "request_url": “https://<invoked_api_request_url>",
        "errorcode": "PDF9025"
    }
}

Suggested action 

Include the correct password in the password parameter and try again. Verify the password is accurate and not missing.

Note: If you still find any trouble, please write to us at: support@zohopdf.com.