I am not able to login to my partner account?
There might be two reasons for not able to login to your partner account.
Username is mandatory in Partner Portal. If you have not provided the username during Sign Up process in Zoho, you will be shown a clear error message with a link to provide the username when you try to login to Reseller Portal. Another reason could be that your partner account was deactivated by Partner team due to inactivity for a long time. In such a case, please send a mail to partner-team at zohocorp dot com for reactivation.
What happens if your customer is mapped to another partner?
If a partner tries to add a customer and receives a error message: "Customer mapped to another partner", this means that customer had already worked with another partner and has been added by the partner to his partner account. To map this customer to your partner account, you will need to first get an email from the customer stating that he wish to work with you and then forward that email to partner-support at zohocorp dot com.
What is the process followed when mapping a customer?
Use Case 1: Existing paid customer who purchased the license, i.e moved from Free to paid version, more than a month before from the date of mapping
In this scenario, we will send a confirmation email to customer. When the customer clicks on the Approval link, we will map the customer to the partner. We will provide commission to the partner for the last one month's transactions and all future transactions made by the customer.
Use Case 2: Existing paid customer who purchased the license, i.e moved from Free to paid version within 30 days from the date of mapping.
We will map the customer to the partner without getting the confirmation from the customer and will provide the commission for all transactions.
Use Case 3: Free customer
Partner should map only those customers with whom they are working and only for the Zoho service for which they are working with the customer. We will map the customer to partner without getting the confirmation from the customer. However we will remove the mapping if the customer did not upgrade his/her subscription to a paid version within 3 months from the date of mapping.