Commission Payout Process 

Zoho has grown rapidly over the last several years, thanks to your support and engagement. As a much larger and more complex organization, with significant operations in multiple geographies, the statutory and regulatory requirements placed on us have also grown. 

Starting April 1, 2018, we have implemented a few changes in the ways we manage and administer partner commissions. 

1. Partners must submit invoices against accrued commissions 

Our statutory and audit requirements require that we have invoices in place, against all commission payouts. This is required to establish an audit trail and serve as a common system of record. 

2. Commissions will be billed and paid out of different Zoho billing entities 

To manage our international operations, Zoho will operate out of 4 different billing entities. 

a. Zoho US: Customers from US and Canada. Invoices will be paid in USD.
b. Zoho Netherlands: Customers from Europe (including UK). Invoices will be paid in Euros.
c. Zoho India: Customers from India. Invoices will be paid in Indian rupees.
d. Zoho Singapore: Customers from all other regions. Invoices will be paid in USD. 

Keep in mind that customers may be invoiced in currencies that may be different from the currencies in which commissions will be paid. 

So, what does a Partner need to do? 

When seeking a commission payout, Partner must issue invoices against the appropriate Zoho billing entity, where the customers have been served. As an example, for commissions accrued in the US (serving US customers), Partner must invoice in favor of the US entity (ie, (a) above). 

Please note that in the Partner Store, Partner can view their commissions organized against the different jurisdictions. 

Invoices need to be addressed to: 

(a) Zoho US 

ZOHO Corporation
4141 Hacienda Drive Pleasanton, CA 94588-8549 U.S.A.
Phone: 925-924-9500
Fax : 925-924-9600
Federal Tax ID: 80-0722734 

(b) Zoho Netherlands 

Zoho Corporation B.V.
Beneluxlaan 4B
3527 HT UTRECHT
The Netherlands
VAT No: NL855264263B01 

(c) Zoho India 

Zoho Technologies Private Ltd.
361 Avvai Shanmugam Salai (Lloyds Road) Gopalapuram, Chennai
Tamil Nadu, India
Pin Code: 600 086
GSTIN: 33AAACZ5230C1ZU 

(d) Zoho Singapore 

ZOHO Corporation Pte Ltd 

105 Cecil Street, #10-04 The Octagon,
Singapore - 069534
GST: 201108056G
Phone : +65 63344486 Fax : +65 62819188
UEN: 201108056G 

3. Other mandatory documents required from partners.

Partners located in US should submit their latest w9 form. Partners located in India should submit their PAN details. These details can be submitted in the partner store using the following link:

https://store.zoho.com/zstore#commissions/updatebankdetails

4. Commissions can accrue for no longer than 6 months 

Partners can accrue commissions for a maximum of six months. They must be invoiced before this period. This allows us to close our books in time. It also helps us record expenses against the same period in which they were incurred, as mandated by any audit process.