Updated on: 20th September, 2018.


  • Accessing Zoho PageSense

  • Zoho PageSense is a part of Zoho’s suite of online collaboration, business and productivity applications. You will be able to access Zoho PageSense by using your common account for all Zoho Services (hereinafter “Zoho Account”).

  • Accessing other Zoho Services

    Many Zoho Services are integrated with Zoho PageSense. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Zoho PageSense. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.

  • Accessing Third Party Services Integrated with Zoho PageSense

    Many third party services (hereinafter “Third Party Service(s)”) are integrated with Zoho PageSense. Zoho will also be integrating more Third Party Services with Zoho PageSense. In addition, you may also integrate any other Third Party Service with Zoho PageSense by using the API if such Third Party Service allows such integration. Access and use of Third Party Services may require acceptance of terms of service and privacy policy applicable to such Third Party Services (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Service.

  • Information Collected using Zoho PageSense

    Using Zoho PageSense, you can collect details such as query parameters, clicks with element selectors, page scrolls, location, device type, browser type, browser language and operating system of your website visitors. You can use the information collected to maintain quality of your website, improve visitor engagement and for general statistical purposes.

  • Identification and Tracking of your Website Visitors

    Zoho PageSense uses cookies (first and thirty party cookies) to report visitor interactions on your website. These cookies are small text files stored on your visitors’ device/computer by their browser. While the first party cookies collect the visitor details outlined above, third party cookies allow you to track visitors across multiple domains.

  • DNT Header

    Do Not Track (DNT) is an HTTP header field that enables users to opt out of tracking by websites they have not visited. You understand that Zoho PageSense does not honor DNT header because of the fact that it is not approved by w3c standards.

  • Zoho PageSense Embed Code

    Zoho PageSense Embed Code is the code that is installed on your website for the purpose of collecting visitor details ("Embed Code"). Subject to the terms and conditions of this Agreement, (a) Zoho grants you a limited, revocable, non-exclusive, non-transferrable, non-sub licensable license to install, copy and use the Embed Code solely as necessary for you to use Zoho PageSense on your website. You will not (and you will not allow any third party to) (i) copy, modify, adapt, translate or otherwise create derivative works of the Embed Code or the documentation; (ii) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Embed Code, except as expressly permitted by the law in effect in the jurisdiction in which you are located; (iii) rent, lease, sell, assign or otherwise transfer rights in or to the Embed Code and the documentation; (iv) remove any proprietary notices or labels on the Embed Code; or (v) use, post, transmit or introduce any software which interferes or attempts to interfere with the operation of the Embed Code.

  • Your Privacy Requirements

    As part of your use of Zoho PageSense, you will have, post and abide by an appropriate Privacy Policy and will comply with all applicable laws, policies, and regulations relating to the collection of information from visitors. The Privacy Policy must provide notice of your use of cookies that are used to collect data. You must not circumvent any privacy features that are part of Zoho PageSense.

  • Sensitive Information

    Sensitive Information includes, but is not limited to, social security numbers or other government-issued identification numbers, financial account numbers, payment card data, CVVs, credit report information or other personal financial information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or medical information or other information that is subject to international, federal, state, or local laws or ordinances now or hereafter enacted regarding data protection or privacy. You shall not use Zoho PageSense to record any Sensitive Information. Our Session Recording feature will allow you to capture the html content of the page a visitor is on, and if that page contains Sensitive Information, such information may be transmitted to Zoho PageSense. Kindly refer to the help documentation to understand the measures that you can implement to prevent recording of Sensitive Information.

  • End of Terms of Service

    If you have any questions or concerns regarding this agreement, please contact us at legal@zohocorp.com