Zoho PageSense - Cookie Policy
About our cookie policy
At Zoho PageSense, we use cookies to collect and analyze your visitors' data when they land on your
website. This cookie policy is a declaration (or consent) to users on what cookies we add to your
website, what visitor metrics we track, for what purpose, and how your users may opt out of the
cookies. This cookie policy is part of our privacy policy, which also includes additional
details about our information collection and usage.
What is a cookie?
A cookie is a small text file that is stored on your computer or other internet-connected device when
you visit a website. Cookies are used to track information about your web browser and may have
several functions, including remembering login details, language preference, time or date, and other
visitor metrics. They’re completely safe and can't be used to run programs or deliver viruses to
your device. You can learn more about cookies here
(external link).
Why does Zoho PageSense use cookies?
PageSense uses cookies to run tests and track your visitors' behavior over a website. Cookies help
make your website easier to use, deliver personalized experiences, and tailor better
products/services based on an individual's interest and need.
These cookies determine whether the user is part of an experiment, track user views over a variation
and let serve the same variation to the user consistently over multiple visits, and, finally, track
completed goals. They are also used to accelerate your future activities on your website. We
use different types of cookies, local storage objects, and similar technologies, each storing a
different set of data. These cookies do not interfere with the loading or functioning of the
web page at all. Also, they collect information that does not personally identify anyone.
Current list of cookies
The following cookies are placed in the visitor's browser to track and test website visitor activity.
First-party CookiesThird-party CookieslocalStorage sessionStorage
First-party Cookies
These identify and store cookie data on a web browser within the same domain, on which the PageSense tracking code is installed and fired.
| Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
|---|
| zabUserID | This cookie stores a unique user key for every visitor reaching the website.
| Sets when a user visits for the first time.
| 1 year | Used for identifying individual visitors along with the status of new and
returning visitors.
|
zabVisitID | This cookie stores a unique visit key every time a user returns to the
web page.
|
Sets every time a user visits. | 1 year |
Used for identifying every visit made by the user on the web page. |
zabSplit | This cookie stores details like experiment key, variation key, and
additional user data (such as browser used, user agent info, etc.) for your
Split URL experiments.
| Sets when the experiment URL and variation URL are from the same domain.
And, when a particular variation is selected for the split URL
experiment.
| 5 secs | Used for sending the experiment and visitor information to the server upon
redirection.
|
| zabBucket | This cookie stores details like experiment key and its corresponding
variation key for you a/b or split URL experiments.
| Sets when the user's URL matches with the experiment URL. And if the target
audience is satisfied. | 1 year |
Used to consistently serve visitors the same variation of the test
they've seen before. |
zabHMBucket |
This cookie stores the experiment key for your heatmap experiments. |
Sets when the user's URL matches with the experiment URL. | 1 year | Used for identifying the exact heatmap experiment to be tracked on the web
page. |
{ exp_key }
|
This cookie stores a visit key for the first-time visitor landing in a
funnel analysis experiment. |
Sets when the user's URL matches with the experiment URL or when the
custom event of a funnel step is triggered. | 1 month | Used for deriving the path taken by the visitor and the number of
visitors that dropped off while traversing through the funnel. |
{ exp_key }
| This cookie stores details like experiment key and user data (such as
browser used, user agent info, etc.) for your form analytics experiments.
| Sets when the experiment URL and conversion URL are from the same domain.
| 1 hour | Used for tracking actual user conversions. |
zsr { expkey }
|
This cookie stores a session key for your session recording experiments.
| Sets when a user's URL matches with the experiment URL. | 2 hours | Used for mapping all the user actions performed within a session. |
{ sessionId }
| This cookie stores the session's metadata for your session recording
experiments. | Sets once after the user starts interacting on a web page's session. | 2 hours | Used for identifying the start time, last interacted time, and
number of pages visited for a session. |
| zabme | This cookie stores the experiment key of your a/b or split URL experiment
chosen from a mutually exclusive group. | Sets once a mutually exclusive group is created. | 1 year |
Used for serving the same experiment within a mutually exclusive group,
the user has seen before. |
ps_payloadSeqId:
|
This cookie stores the sequence key for your session recording
experiments. | Sets once the user starts interacting on a web page's session. | 2 hours | Used to keep track of duplicate payloads (session data). |
zabPZBucket | This cookie stores the experience key for your personalization experiments.
| Sets when the experience is selected in a personalization experiment
and is of type redirection | 1 year | Used to consistently serve visitors the same experience they have seen
before.
|
zPersonalization | This cookie stores details like the experiment key,
experience key, and user data (such as browser used, user agent info, etc.)
for your personalization experiments. | Sets when the experiment URL and experience URL are from the same domain and
is of type redirection. | 1 year | Used for sending the experiment and visitor information to the server upon
redirection.
|
zia_ { projectkey }
|
This cookie stores the identity API details of individual visitors on
your website. |
Sets once the website owner provides the user's information. | 1 year | Used to avoid sending the same visitor data multiple times to the
server. |
zpc< projectkey>
| This cookie stores the visitors' response to the website's privacy policy.
| Sets when the visitor makes a choice of privacy consent. | 1 year | Used to ensure that the banner does not reappear to the same visitor
on your website. |
sales_ { project_key } _ { userId }
| This cookie stores data such as the email key and visitor key of the
SalesIQ user when the SalesIQ integration is enabled in PageSense. | Sets when the user visits the web page for the first time.
| 1 year | The value saved in this cookie is compared every time with
the value extracted from SalesIQ. If there is any change or mismatch,
the new data will be sent to the server and the cookie
value will be updated with the new data. |
inter_ { project_key } _ { userId }
| This cookie stores data such as the email key and visitor key of the
Intercom user when the Intercom integration is enabled in PageSense |
Sets when the user visits the web page for the first time.
| 1 year |
The value saved in this cookie is compared every time with the value
extracted from Intercom. If there is any change or mismatch, the
new data will be sent to the server and the cookie value be updated with
the new data. |
Third-party Cookies
These identify recurring visitors on a web browser across different domains and store cookie data under the domain called "cdn.pagesense.io".
| Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
|---|
g_ { exp_key }
|
This cookie stores details such as the experiment key, variation key,
and additional user data (such as browser used, user agent info, etc.)
for your a/b tests.
|
Sets when the a/b test is configured with a custom or pageview goal into
it. | 1 year |
Used to track successful custom/pageview goal conversions obtained
across different domains.
|
{ exp_key }
|
This cookie stores details such as the experiment key, variation key,
and additional user data (such as browser used, user agent info, etc.)
for your a/b tests. |
Sets when the a/b test is configured with a revenue goal into it. | 1 year |
Used to keep track of successful revenue goal conversions obtained
across different domains. |
{ variation_url }
|
This cookie stores experiment details like experiment key, variation
key, and additional user data (such as browser used, user agent info,
etc.) for your Split URL tests.
|
Sets when the variations are from different domains. And, when a
particular variation is selected in the split URL experiment. | 1 year |
Used for identifying the exact split experiment and its corresponding
variation URL for returning visitor. |
zab_ { expkey }
|
This cookie stores details like the experiment key and user
data (such as browser used, user agent info, etc.) for your form
analytics experiments. |
Sets when the experiment URL and confirmation URL are from different
domains. And, if the user submits the form. | 1 hour |
Used for tracking actual form conversions.
|
{ exp_key }
|
This cookie stores a visit key for the first-time visitor landing
in a funnel analysis experiment. |
Sets when the user's URL matches with the experiment URL or when the
custom event of a funnel step is triggered. | 1 month |
Used for deriving the path taken by the visitor and number of
visitors who dropped off while traversing through the funnel. |
{ zps_push }
| This cookie stores text content like bannerpopup, sidepopup, and nopopup
when push notifications are enabled in PageSense's project. | Sets when the user lands on the website with the push notification. |
| Used for deciding whether to show or hide the notification box and maintain
its position on a website. |
{ exp_id } +"polls"
|
This cookie stores details like the number of times a poll was shown,
whether the poll was completed, and the time it was created for
your polls experiment. | Sets when user's URL matches with the poll URL. | 1 year | Used for
tracking user actions such as impressions, answered/unanswered polls,
and other poll parameters.
|
zPersonalization | This cookie stores details like the experiment key,
experience key, and user data (such as browser used, user agent info, etc.)
for your personalization experiment. |
Sets when the experience URL and experience URL are from different
domains. And, if the audience parameter matches with the
respective personalization experience.
| 1 year | Used for identifying and redirecting users to consistently show the
same experience. |
localStorage
These store visitor data locally within the visitor's browser.
| Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
|---|
| payloadQueue |
This cookie stores the session's data on a local storage system
for your session recording experiments. |
Sets when the user starts interacting on a web page. | No expiry | Used to resend canceled or failed requests and prevent data loss during
session recording. |
{ expId }
|
This cookie stores experiment key and additional user data
(such as browser used, user agent info, etc.) on a local storage system
for your session recording experiments. |
Sets once the user starts interacting on a web page.
| No expiry |
Used for identifying and keeping track of a visitor's data
during a session. |
sessionStorage
These store visitor data for a session as long as a web browser is open or the web page is refreshed.
| Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
|---|
| tabUid |
This cookie stores the tab ID for your session recording experiments.
|
Sets when a user visits for the first time.
|
Cleared once after the browser tab is closed.
|
Used for mapping all the user actions performed within the respective
tabs for a session.
|
Opt out of cookie-based tracking
PageSense provides the option to allow your visitors to choose if they either want to
"opt-in or opt-out" of cookie-based tracking on your website. This option is limited to the
'Session Recording' experiment. However, for all the other experiments or tests run on your website,
the cookies will automatically start tracking the required user information without any notice.
By giving your visitors the choice to
accept
or decline cookies (while recording a session), you will keep them aware of the
information being tracked and collected. We strongly recommend this as a good practice.
Updating our cookie policy
To keep up with changing rules and best practices, we may revise this cookie policy at any time
by posting a revised version on this page. So please check back periodically to stay aware of
updates. Also, note that the PageSense cookie and privacy policy complies with EU cookie
laws and the
General Data Protection Regulation (GDPR).
Any questions or concerns?
If you have any questions or concerns about this cookie policy or our use of cookies on your website,
please write to us at
support@zohopagesense.com.
