One - FAQ

  • How many different Zoho One plans are available? 

    We now have 2 plans:

    Flexible User Pricing

    We offer Flexible User Pricing at   per user per month, or   per user per month with an annual subscription. This means you can buy any number of user licenses-you do not have to purchase licenses for ALL employees.

    All Employee Pricing

    We offer the All Employee Pricing at a special price of   per employee per month, or   per employee per month with an annual subscription, provided you purchase licenses for ALL employees in the company and purchase a minimum of five licenses.

  • Do I need to buy a Zoho One license for every employee in my organization?

    No, you can purchase however many Zoho One licenses you need under the Flexible User Pricing plan. The requirement of buying a license for every employee in your organization only applies to the All Employee Pricing plan. To qualify for All Employee Pricing, you must have at least five employees in your organization. 

  • Why is there a five employee minimum for the All Employee Pricing option?

    For a year we offered Zoho One without an employee minimum. During this time we found that our smallest customers accounted for a significant amount of our support resources. We have changed our pricing structure so that we can better meet the needs of all our customers.

  • Why did you suddenly introduce a plan with a different pricing? 

    This was in response to market and customer needs.  We had some companies approaching us to say that they really wanted to use Zoho One but in some cases they only required access for some of their employees, and in other cases the commitment required the agreement of multiple decision makers, so the decision was being held up. Now companies like these can buy Zoho One only for those employees who need it. This flexibility comes at a different price point.

     

  • Which pricing model do you suggest I choose?

    If you want licenses for only some of the employees in your organization or if you have fewer than five employees, choose the Flexible User Pricing plan.

    If you have at least five employees and wish to buy licenses for all of them, choose the All Employee Pricing plan.

  • I have employees who don't use a computer or mobile phone. Do I need a Zoho One license for those employees?

    No. The Flexible User Pricing plan is available for these situations. With this plan you can purchase the exact number of Zoho One licenses you need. 

  • Are there long-term contracts?

    No, we don't force you into any long-term contracts. Our best price is available as an annual subscription, but we offer monthly subscriptions as well.

  • Which payment methods do you accept?

    We accept online payments through Visa, MasterCard, and American Express. If you don't have a credit card, we accept checks, PayPal (you must have a PayPal account), and wire transfers. To arrange offline payments, or if you have any questions, please contact our sales team.

  • Can I add or remove Zoho One licenses before my contract is up?

    Yes, you can add or remove licenses at any time. However, if you are on the All Employee Pricing you must maintain the five license minimum. You can add or remove licenses online or by contacting our sales team. After removing a license you can contact our payments team for an appropriate refund.

     

  • I currently have a contract with Zoho and switching to Zoho One will save me money. How will you credit me or prorate the difference?  

    If moving to Zoho One saves you money, you'll automatically receive a prorated price when upgrading to it. Please note: To automatically receive a prorated price, you'll need to first start a trial of Zoho One, add the applications you're currently using, and then upgrade.

  • I have multiple Zoho apps on different billing cycles. Will this affect my ability to upgrade to Zoho One?  

    No, it won't. When you upgrade to Zoho One, our system will automatically consolidate your billing, give you the adjusted rate, and provide a single payment date. Please note: To automatically receive adjusted billing, you'll need to first start a trial of Zoho One, add the applications you're currently using, and then upgrade.

  • If my company is multinational can I pay in one currency for employees in one country and in a different currency for employees in another country?  

    No, unfortunately this isn't possible. You must pay in the currency for the country in which you create your account. 

  • What happens if I'm on the All Employee Pricing but don't license Zoho One for every employee?  

    If you are on the All Employee Pricing and we see that you don't have licenses for all of your employees, then we will either have you add licenses for all your employees or move you to the Flexibile User Pricing. As per our licensing agreement, we reserve the right to terminate the use of our applications for your organization, along with other possible actions. Please refer to our license agreement and ensure that you understand the terms you are agreeing to. 

    If you don't want to buy licenses for every employee, you can choose Flexible User Pricing.

  • Do you offer discounts for Zoho One?

    Zoho One is priced to be affordable, so we don't give any discounts. We already offer Zoho One at a competitive price.

  • Should I purchase Zoho One directly through you or through your local partners?  

    You can do it either way. The price will be the same in both cases.

  • I subscribed to Zoho One under the original pricing model. Will you honor our deal?

    Yes. We will honor our original pricing if you need to add licenses for new employees and when you renew your subscription.

  • I accepted the terms of the Zoho One agreement. But now I'm being asked to accept additional terms of agreement in applications like Campaigns, Sites, Mail, etc. Do I have to accept these additional agreements? 

    Some of our apps have individual agreements. For the most part, these agreements are in place to prevent abuse. To use those applications, you'll have to agree to the additional application-specific agreements.

  • I don't have permission to accept your agreement. It has to go through our legal department. How do I go about this?  

    Our sales team can send you an agreement for your legal team to sign. Once it's signed, we'll enable access to Zoho One so you can proceed with the next step.

  • I purchased extensions from Marketplace for some Zoho applications. Can those be included in the same Zoho One invoice?  

    No, not currently, though we do have plans to include Marketplace licenses on our single invoice in future.

  • It looks like I'll pay less to license Zoho One for every employee in my organization than what I pay for a group of employees to have CRM Plus. How am I getting more with Zoho One and paying less? Am I missing something?  

    Some customers who license CRM Plus for a large percentage of their employee base will notice that Zoho One ends up cheaper since you get more for less. If that's the case, celebrate your savings. 

  • I run a business that's part of a franchise model. I can't make decisions for all franchises, but I want to use Zoho One for my franchise. How does licensing work in my case?  

    In this case, you can use the Flexibile User Pricing option. If you have any questions, please contact our sales team.

  • We have multiple divisions in our business. We operate independently across divisions but are part of the same registered entity. We don’t have control over software used in other divisions. Can Zoho One be licensed to just one division?  

    Yes, Zoho One can be licensed to a single division. In this case, you can use Flexibile User Pricing. If you have any questions, please contact our sales team.

  • What is your refund policy?  

    Click here to learn all about it.

  • I'm really sold on Zoho One, but I need to convince the rest of my team. Can you help me?  

    Definitely! Please drop us a line about the kind of help you need, and we'll get you the right information.

  • Can I license Zoho One for a subset of our employees and license other Zoho apps independently for other users?  

    Yes. If you choose Flexible User Pricing, you can purchase Zoho One for as many of your employees as you'd like. You can then license additional Zoho apps separately.

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