Connect Your Ecommerce Store to Zoho One for Seamless Sales and More
Get full visibility of your customers across orders, payments, marketing, and support to delight your customers and lead to repeat business.
The Challenge – A Disconnected Storefront
Your e-commerce website takes customer orders, but sales and product data live in a different silo, customer support data in another, and finance data in yet another. This results in poor customer visibility, trouble scaling your business, and fewer repeat customers.
How Does Zoho One Make Your Store Connect to Your System?
Zoho One gives you one set of tools to bring your storefront, CRM, bookkeeping, and support together.
- A customer places an order on your website.
- Zoho Commerce syncs order and inventory info with Zoho CRM.
- The customer's record updates in CRM.
- Books automatically generates an invoice.
- Fulfilment data is logged on the customer's record.
- Any related support tickets get attached to the customer record for easy reference.
Here’s What End-to-End Automation Looks Like for DTC Brands and Founders
As a DTC founder, you no longer need to toggle between tools. When someone buys, their record updates in CRM, an invoice is triggered in Books, and you can upsell them in the next campaign.
- Less manual data entry and duplication. Information flows seamlessly between tools.
- Invoices are automatically generated and proliferated across sales, finance, and support.
- Personalized notifications are automatically sent to customers when their orders have been confirmed, dispatched, or delivered.
- Keep customers engaged via marketing email using Zoho Campaigns to drive repeat sales.
- More time spent on refining processes rather than managing individual deals.
What Makes Zoho One Different
Zoho One gives you a seamless flow of data across every part of your entire e-commerce business to minimize manual work and maximize customer happiness.
Zero code. All-in-one.
- Built-in sync between multiple departments.
- Full customer lifecycle view.
- Ideal for multi-product stores.
TESTIMONIALS
How MMC Grew Sales by 30% Annually with Commerce and Zoho One
Jerry Cook Managing Director, MMC
This manufacturing company relied on separate website, CRM, accounting, and inventory systems.
Now, with a unified system in Zoho One, they:
- Easily manage data entry
- Process payments directly online
- Reduced order processing time
- Streamlined work with native integrations
The result? A 100% adoption rate and huge boost in ROI with over $300,000 saved annually.
Frequently asked questions
Zoho tools integrate with multiple other e-commerce solutions, not just Zoho Commerce.
You can connect your store with individual Zoho apps like CRM, Books, or Commerce, but Zoho One gives you all of them together, ensuring the smoothest ecommerce integration.
Zoho One apps are pre-integrated, so there’s no need for third-party plugins or workarounds.
Yes. You can automatically add customers to post-purchase or re-engagement email flows via Zoho Campaigns.
Yes. Whether you're running a direct-to-consumer store or a B2B order portal, the integration flow works the same.