Speaknow forms its hybrid work environment and increases sales by 35% with Zoho One
"What truly sets Zoho One apart is its versatility and comprehensive approach to business management. I'm impressed by how this all-in-one solution has elevated our entire business approach, driving growth and enhancing customer relationships. For companies seeking to streamline operations and boost performance, Zoho One is an invaluable investment."
- Industry Language testing
- Location erusalem, Israel
Bringing the field of language assessment into the age of AI
Speaknow, founded in 2018, specializes in AI-powered English language proficiency assessment. Starting with a vision to create an automated English teacher, the company has evolved to offer comprehensive and accurate four-skill language testing solutions covering speaking, listening, reading, and writing. Aligned with international standards, the company serves various prestigious clients and partners, including internationally renowned recruitment and BPO companies, universities, and governmental bodies.
The challenges of maintaining an efficient hybrid work environment
With 12 employees and dozens of vendors worldwide, SpeakNow operates under a hybrid work model. This framework relies heavily on coordination, communication, and the free flow of information. Sales, customer success, support, finance—all these departments must communicate and cooperate as smoothly as possible. To achieve this, SpeakNow required an all-around solution to provide the infrastructure for efficient operations.
A business software ecosystem with Zoho One
Satisfied with Zoho's products from previous projects, SpeakNow's management chose to use some of the tools they were already familiar with. With client relationships, customer support, business analytics, and most of the operations managed through Zoho products, Integrating Zoho One was the next step. The Zoho One platform takes all the Zoho tools and solutions in the company's array and combines them into an easily accessible, user-friendly, unified platform.
Completed with Zoho Cliq, an internal communication solution
As communication is a crucial element in every hybrid work environment, the infrastructure created by Zoho One includes Zoho Cliq, a robust platform that features chat, video conferencing, and file sharing, all integrated into one simple interface. Zoho Cliq functions as an intersection between Zoho's tools and provides seamless connectivity to necessities like file storage and a project management platform, creating effortless data flow between departments, teams, and their members.
Results
With all its tools unified under the Zoho One platform, Speaknow transformed its customer operations into a unified ecosystem—a complete online work environment integrating the company's marketing, sales, support, and project management efforts under one roof. Since implementing Zoho One, Speaknow has experienced a 40% increase in qualified leads globally, particularly in Asia and the Americas, with sales productivity up 35% and lead conversion improved by 28%.
Quote
"What truly sets Zoho One apart is its versatility and comprehensive approach to business management. I'm impressed by how this all-in-one solution has elevated our entire business approach, driving growth and enhancing customer relationships. For companies seeking to streamline operations and boost performance, Zoho One is an invaluable investment."