Zoho CRM Adds Territory Management, Custom Modules, Custom Functions, Social Integrations and More. Zoho Support Adds Cloud Telephony for Customer Service, Launches Mobile Apps
PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today announced the expansion of Zoho CRM, the company's online customer relationship management software, and Zoho Support, the company's online customer support software, for large businesses. Both Zoho CRM and Zoho Support make their foray into the enterprise market with updates outfitted with advanced features.
"Over 50 thousand businesses have come to rely on Zoho CRM and Zoho Support to manage their customer relations and customer support needs respectively," said Raju Vegesna, Zoho evangelist. "Now, we are going deeper with both CRM and Support, adding advanced functionality often needed by large businesses. As both CRM and Support are increasingly being deployed in large businesses, we updated these applications with several advanced features to accelerate this trend."
"Now, we are going deeper with both CRM and Support, adding advanced functionality often needed by large businesses. As both CRM and Support are increasingly being deployed in large businesses, we updated these applications with several advanced features to accelerate this trend.
Zoho CRM continues to be one of the company's flagship business applications. The latest enhancements to Zoho CRM include:
Zoho Support is one of the fastest growing business applications in the Zoho Suite. The latest additions to Zoho Support include:
All new features in Zoho CRM are available immediately for Zoho CRM Enterprise edition users. Pricing for Zoho CRM Enterprise edition is $35 per user per month.
Mobile apps for Zoho Support are available immediately for Zoho Support Enterprise and Professional edition users. Cloud Telephony is available immediately for Enterprise edition users. It is also available for Professional edition users with a few limitations in functionality. Pricing for Zoho Support Enterprise edition is $25 per agent per month, and the Professional edition is $12 per agent per month.
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Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over eight million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.
Zoho is a division of Zoho Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with over 70,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit www.zohocorp.com.