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Company Continues to Refine Online Application Suite with Enhancements to Core Functionality, Cross-Application and Third-Party Integrations

Zoho CRM – Improves ability to track marketing efforts, customer activities, more

Custom App Building Platform Also Supports Google Docs (Forms) Import and Organizational Level Sharing

  • Zoho Docs – Adds iPad support, file sharing options, optimization for Retina Display
  • Zoho Mail – Unites robust UIs, powerful control panel, POP/IMAP sync
  • Zoho Recruit – Includes resume auto-parsing, pre-bundled reports, more

PLEASANTON, Calif.--(BUSINESS WIRE)--Helping people work online, Zoho today aannounced the latest highlights in its campaign to continuously improve its suite of online applications. The most recent enhancements to Zoho CRM, Zoho Docs, Zoho Mail and Zoho Recruit reflect upgrades to core functionality as well as integrations with other Zoho and third-party applications.

"Zoho users have come to expect our online suite of collaboration, business and productivity applications to be deep as well as broad," said
Raju Vegesna, Zoho evangelist.

"Providing deep, rich functionality means paying attention to and acting on users' feedback as well as market trends. As a result, we are constantly adding new features and integrations that push the limits of working online and improve the Zoho experience for our four million-plus users."

Update Highlights for Zoho Applications

Zoho CRM, the company's affordable, on-demand CRM software, gains the following upgrades:

  • Add campaign members to marketing activities – Every lead or contact that is part of a campaign becomes a campaign member, so users can better track marketing efforts.
  • Track customer support tickets – Integration with Zoho Support, the online help desk software, lets Zoho CRM users view the threads of customers' support tickets.
  • Manage Zoho Projects – Integration with Zoho Projects, the online project management software, lets Zoho CRM users create portals, add projects and projects users, and more.
  • Create email templates via WYSIWYG – A new WYSIWYG editor simplifies the creation of email templates, eliminating the need to edit HTML code to add images.
  • Back up email accounts of deactivated users
  • Report on an unlimited number of records
  • Create up to 30 workflow rules per module
  • Support for Russian language
  • Add record owner's information in mail merge

Zoho Docs, the company's online document management application, has been updated to support the iPad. Zoho Docs is now a universal app that works on iPhone and iPod touch as well as the iPad. Features include support for:

  • File viewing – Zoho Docs users can view documents, spreadsheets, presentations and other supported files on their iPads.
  • File sharing – Users can also share files with different permissions within Zoho Docs.
  • Retina Display – For iPhone 4 users, Zoho Docs has been optimized to display at that device's 960-by-640-pixel resolution.

Zoho Mail, the company's hosted mail for businesses, evolves as a feature-rich business email service that marries the rich functionality of desktop email clients with the fast, no-hassle convenience of web-based email. Highlights include:

  • Robust web UI – Zoho Mail gives users a variety of tools for organizing and accessing their email, including folders, labels, flags, rules, filters, search, and instant chat.
  • Optimized mobile web interface – Users gain anywhere, anytime access to the email via iPhone, Android, Blackberry and other mobile devices.
  • Integrated apps, synched email – Zoho Mail includes integrated Calendar, Tasks, Notes and Contacts apps. It also synchronizes with desktop email clients via POP and IMAP.
  • Powerful Control Panel – Users can define email policies, create and manage groups and group-related policies, set up customized email addresses and more.

Zoho Recruit, the company's applicant tracking system, now offers users the following new features:

  • Resume Inbox – Thanks to an RChilli integration, Resume Inbox automatically parses resumes from email attachments, transferring candidate details directly into Zoho Recruit.
  • Pre-bundled reports – The organization's performance can be viewed in a dashboard report as well as job openings, candidates, interviews, clients and user reports.
  • Publish in Website refinements – Improvements to this section of the Job Openings module include a new UI, customization options and candidate form options.
  • Custom activity types – Users can now define and add their own activity types in the Log and Activity section.
  • Date format options on imported records
  • Access permissions to view client and client contact details
  • Data migration from other applicant tracking systems into Zoho Recruit

For more information on Zoho, please visit www.zoho.com and watch "What is Zoho?" To get breaking Zoho news, visit and subscribe to the RSS feed at https://blogs.zoho.com, and follow the company on Twitter at @zoho and on Facebook at www.facebook.com/zoho.

Additional Zoho Resources

Zoho news releases: https://www.zoho.com/in-the-news.html
Zoho videos: http://youtube.com/zoho
Zoho blogs: http://blogs.zoho.com
Zoho on Twitter: http://www.twitter.com/zoho
Zoho on Facebook: http://www.facebook.com/zoho

About Zoho

Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over 15 million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.

Zoho is a division of Zoho Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with over 70,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit www.zohocorp.com.

All brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: Zoho, online applications, CRM software, contact center solution, customer management, telephony, PBX integration, contextual integration, QuickBooks, finance, CTI, computer telephony

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TECHMarket Communications
Marisa Lam, 650-544-3350