PLEASANTON, Calif.--(BUSINESS WIRE)--Helping people work online, Zoho today announced the immediate availability of Zoho Support, its web-based help desk application. Zoho Support helps companies provide great support experience to their customers. A video tour of Zoho Support is available at https://bit.ly/zohosupport.
"Zoho Support is a natural extension of our business application portfolio," said
Raju Vegesna, Zoho evangelist.
"Companies have been using Zoho CRM to help sell their products and services for years. Now, Zoho Support provides a way for them to support their customers after the sale. Zoho Support further extends our broad suite of applications for small and medium businesses."
Zoho is uniquely positioned to serve the help desk software market place. The broad array of Zoho applications empowers the company to supplement its customer support solution by integrating complementary services such as Zoho CRM and Zoho Chat. Among other advantages, the cross-application integration means that relevant Zoho CRM information automatically populates Zoho Support when a sale closes and a prospect becomes a customer.
Zoho Support includes multiple modules to manage support requests, customer information, knowledge bases, contracts, etc. Highlights of Zoho Support include:
Beta users have high praise for the company's latest business application. Adam Shapiro, vice president of operations and co-founder of ThinkFlood, notes that Zoho Support is "a very intuitive application that has allowed our technical support representatives to answer and react to our customers in a timely manner."
Zoho Support is available immediately. For enterprises and large support organizations, Zoho Support offers paid plans starting at $12 per month per agent. Zoho Support also offers unlimited-user plans for smaller companies that process up to 200 tickets per day. In addition, Zoho Support offers a free plan.
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Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over 15 million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.
Zoho is a division of Zoho Corporation, a privately-held and profitable company. With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corporation serves the technology needs of millions of customers worldwide. For more information about Zoho Corporation, please visit http://www.zohocorp.com. All brand names and product names are trademarks or registered trademarks of their respective companies.
For more information on Zoho, visit https://www.zoho.com. To get breaking news from Zoho, follow the company on Twitter at @zoho and on Facebook at http://www.facebook.com/zoho. The latest news about Zoho products is available on the company blog, http://blogs.zoho.com.
All brand names and product names are trademarks or registered trademarks of their respective companies.
Tags: Zoho, CRM, online applications, search, help desk, support, customer support, support management, help desk software, online support
Marisa Lam, 650-544-3350