Exceptional customer support for premium customers
Zoho Meeting understands that your premium business' queries need dedicated attention and resources. Our highly-trained and skilled technicians will prioritize your queries and provide timely customer support while you excel at your business.
The Premium support plan
Organizations that have 5 meeting hosts or 1 webinar organizer with 100 or more participants/attendees license get access to our premium technical support assistance 24 hours a day, 7 days a week (Monday through Sunday), via live chat or email. Along with these benefits, users also receive onboarding support and dedicated one-on-one sessions with our product experts to tailor Zoho Meeting software.
Here's what Premium customer support offers:
- Quick response time
- Subject matter experts
- Multi-channel assistance
Here's an overview of the Premium support plan and what it covers:
| Features | Classic (Free) | Premium Support (20% of license fee) |
|---|---|---|
| Availability | All free and paid plans | Professional Edition 5 or more meeting hosts with at least 100 participants (or) Webinar license with 100 or more attendees |
| Cost | Free | 20% of the license fee |
| Subscription period | - | Monthly or yearly |
| Response time | 8 hours * 5 days | 3 hours * 7 days |
| Email support | 24 hours * 5 days | 24 hours * 7 days |
| Live chat support | 24 hours * 5 days | 24 hours * 7 days |
| Dedicated customer relationship manager | - | Yes |
| Onboarding support | - | Yes |
| Periodic health check | - | Yes |
| Remote Assistance | Yes | Yes |
| Dedicated support portal for customer | Yes | Yes |
| 1-on-1 session | - | Yes |
Questions?
We'd love to help.
Frequently Asked Questions
How do I reach out to the Premium support team via email?
You can reach out to our customer support technicians via email and avail enterprise customer support. Get started by sending an email to support@zohomeeting.com or using the Contact Us form.
How do I reach out to the Premium support team via live chat?
You can access the live chat option available on the bottom right corner of your screen when logged in to Zoho Meeting. There's also the "Chat with our experts" option at the bottom right corner of this page.
What is the eligibility criteria to upgrade to the Premium support plan?
Any organization or user subscribed to the Professional Edition plan with 5 meeting hosts or 1 webinar organizer with 100 or more participants/attendees will be eligible to upgrade to the Premium support plan.
Do you provide onboarding support with this plan?
Yes, our Premium support team will schedule both onboarding support and dedicated one-on-one sessions to help onboard users.