This is a guest post by InSync.

In the growing world of digitalization, running and maintaining a business online is the only way for merchants to succeed. There are many dedicated tools that cater to specific business requirements and help any organization grow. SAP Business One is one of the most widely used back-end ERP systems around the globe, with a varied set of offerings. It provides users with enough functionalities to cater to their specific business needs.

To maintain the help desk side of the business, we have Zoho Desk: a web-based app that helps users manage their customer support activities. It allows a user to assign, track, and set up alerts for help desk tickets.

Key Zoho Desk functions include:

  • Prioritizing, managing, and closing customer support tickets
  • Creating help desk solutions for support teams
  • Providing a help center
  • Managing contracts and Service-Level Agreements
  • Creating standard and customized reports
  • Customizing the entire help desk

APPSeCONNECT has been integrating business applications for years and has provided successful solutions to many customers. With the recent growth in the arena of iPaaS, APPSeCONNECT is proud to be a part of the Zoho community. With this collaboration, we hope to expand the Zoho community globally and provide companies with the best-suited solutions. We’re happy to let the world know that the Zoho Desk integration with SAP Business One has been listed as an extension on Zoho Marketplace. With this integration, Zoho users will be able to seamlessly integrate Zoho Desk with SAP Business One ERP system. This integration streamlines customer service and support ticketing and combines them with ERP business processes. It ensures a secure, bi-directional, fully automated exchange of critical business data such as support tickets, ticket updates, customers, and products between Zoho Desk and SAP Business One ERP.

 Key features of this integration are:

  • Accounts and contacts in Zoho Desk will sync back to SAP Business One under Business Partner Master – ‘Customer’ and ‘Contact Persons’, respectively. Similarly, existing SAP Business One business partners can also be synced back to Zoho Desk as new accounts and contacts.

  • Zoho Desk support tickets will be added as service calls under the Service module in SAP Business One. Support ticket updates or comments will be added in SAP Business One as resolutions under service calls, and they will also be synced to and available in Zoho Desk under tickets. Service call statuses in SAP Business One will be added as ticket statuses in Zoho Desk to update or close the support ticket.

  • Products in Zoho Desk can be added to SAP Business One under Item Master Data as new items. Similarly, new items in SAP Business One under Item Master Data can be added to Zoho Desk to ensure product availability in both applications. In either scenario, the products are added with their respective prices. Existing products in Zoho Desk can be synced back to SAP Business One.

 To learn more about the integration, visit Zoho Marketplace.

Work smarter by adding new capabilities to Zoho CRM with business solutions from Zoho Marketplace. Explore Zoho Marketplace >

Poonam Singh
Marketing Manager | Zoho Marketplace

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