Most commonly asked questions from our user community

What is the setup process for business mail hosting?

Email hosting your domain with Zoho is a very simple 4 step process. 

  1. Add and Verify domain
  2. Enable Mail hosting
  3. Add users, Create Mailboxes
  4. Change the MX Records

Refer here for detailed instructions. 

Back to Top

What is a Domain?

A Domain is a unique name used to identify Businesses or other entities on the internet. For example, in www.zillumcorp.com, 'zillumcorp.com' is the domain name. Email addresses of people in this organization will have '@zillumcorp.com' at the end instead of @zoho.com or @gmail.com which are free Personal email addresses from Zoho and Google.

I have an individual username@zoho.com email address. Can I obtain my own domain and username@mydomain.com email address?

In case you are looking to change the Email Service Provider, along with trouble-free migration of emails, you can opt for Zoho Mail as your Email Service Provider. Zoho provides you custom tools for email migration, using which you can migrate the emails from your existing server to Zoho Servers via POP/ IMAP.  You can also migrate the emails saved locally in the form of PST/ EML to Zoho Mail accounts. Refer here for detailed information about the Migration options available.

What are the MX Records of Zoho Mail Servers?


MX Records are special entries in the DNS Servers that designate the recipient Email servers for your domain. It is like the zipcode we use in normal postal mails for the letters to be correctly delivered to the destination.

To receive emails in Zoho Servers, after set up, you need to change the MX records of the domain to read the Zoho Mail Server values, provided below. 


PriorityMail Server

Usually, the MX changes gets effected only after an hour or so. 

Back to Top

Does Zoho Mail provide POP/ IMAP/ Exchange Active Sync services ? Is it restricted to only certain plans?

Yes. All users can access their accounts via POP/ IMAP and Active Sync. There are no plan wise restrictions or additional costs involved.

I have changed my MX records, but still not able to receive mail. Why?

There could be a number of reasons for not receiving mail. Make sure you have only the 2 records mentioned below in your MX records. If there are any other records, delete them.

PriorityMail Server

Check whether the Mail Hosting is in Enabled State.

What is the Up-time Guarantee?

Zoho Mail guarantees 99.99*% uptime.

* Except for scheduled or Emergency maintenance.

Can I create Distribution Lists in Zoho Mail?

Zoho mail has a feature called Groups which has more features than Distribution Lists. When you create a group, you can define the access level and the moderation parameters for the group. When an email is sent to the group email address, all the members of the group will receive the email, without the sender knowing the individual email addresses of the recipients. Further you can define the which of the members of the group can reply or email on behalf of the group.

Can I access my Zoho Mail account from desktop clients like Outlook/ Thunderbird etc?

Zoho Mail supports both POP and IMAP access. You can access your account in Outlook/ Thunderbird via IMAP for the account to be in sync irrespective of acccessing via webmail or desktop. You can use POP to download the emails to your desktop client, without having the account to remain in sync with the web.

  1. You need to enable IMAP Access in the Zoho webmail account.
  2. Incoming Mail Server Details:  imap.zoho.com, 993, SSL.
  3. In the Outgoing Mail Server, enter smtp.zoho.com, 465, SSL. 
  4. Make sure that you have selected Outgoing Server requires authentication option, and provided the credentials for outgoing server also.

Back to Top

What are the POP configuration details of Zoho Mail accounts?

When you configure an account via POP, the emails are downloaded to the local email client. You may choose to have the messages in server or delete them based on your requirements. 

Incoming Server Details: 

Server Name: pop.zoho.com

Port : 995 

Security type: SSL 


Outgoing / SMTP Server Details: 

Server Name: smtp.zoho.com

Port : 465 

Security type: SSL 

Server requires authentication to send emails. 



Is it possible to sync my emails, calendar and Contacts in mobile devices?

Zoho Mail supports Exchange Active Sync for syncing emails, calendar and contacts in iOS and Android mobile devices. You can access your emails any time, any where and make sure that all your devices are in sync. 

Does Zoho Mail support access of external accounts via IMAP.

Zoho does not support accessing of other external account via IMAP. The accounts can be configured as POP accounts in Zoho Mail, or you can have email forwarding configured to route the emails to your Zoho accounts.

When I have multiple accounts configured, can I have separate signatures, vacation replies etc set for individual accounts?

Zoho Mail maintains all the POP accounts as individual accounts and hence all data like folders, labels, filters, signatures, vacation replies etc can be set up to be account specific. In other words, you can keep distinguished settings for your Work email accounts and personal email accounts and thus avoid any mix up or confusions.

Back to Top

What languages are supported by Zoho Mail?

Zoho Mail supports 16 different languages like Chinese, Danish, Dutch, English(US), French, German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish and Turkish.

Are you US/EU Safe Harbour Compliant?

Customers within the European Union ask us about this frequently. Yes, we are US/EU Safe Harbour Compliant.

Can I trust Zoho in keeping my data secure?

Zoho takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices, Network Security, People Processes and Redundancy/Business Continuity. More details

What methods of payment does Zoho accept?

We currently accept payments via Visa, MasterCard, American Express or via PayPal (upon user request). For PayPal related payments you need to have an account with PayPal. In addition, we also accept payments via check transfer but for Yearly subscriptions only.

Can I upgrade, downgrade or cancel subscription anytime?

Absolutely. Zoho Mail is a pay-as-you-go service. You can upgrade, downgrade, or cancel at any time. Your data will be retained for a sufficient period of time to enable you to make your transition.

What is the mailbox storage size offered with the free @zoho.com email account?

You get 5GB of free storage with the @zoho.com email account. This is based on the size of your messages and attachments, including the messages in your Spam and Trash folders.

Back to Top