Zoho LiveDesk - Editions and Pricing

Start chatting with customers. Quicker responses + Personalized Support = Happy Customers 30-Day Free Trial

EnterpriseLive chat for bigger teams

$99 Per Month

25 agents included

10 web embeds

25 Tracking Rules

Add extra agents at $4/month

All the power of Professional Plan

Chat Translation Support

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ProfessionalMore power, best value live chat

$49 Per Month

10 agents included

5 web embeds

10 Tracking Rules

All the Basic Plan, plus

Unlimited chat conversations

IP based restriction

Monitor Live Chats

Powerful Reporting

Zoho Support Integration

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BasicThe Small Business Live Chat

$19 Per Month

3 agents included

3 web embeds

3 Tracking Rules

500 chat conversations a day

Unlimited visitor history + advanced visitor info

In chat file sharing

Mobile chat support

Zoho CRM Integration

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FreeAdd live chat to your site


Unlimited Agents

1 web embed

10 chat conversations a

30 day visitor history

Basic visitor information

Easy setup

No ads, ever

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Zoho LiveDesk Pricing FAQ

What is a web embed?

A web embed is a customizable portal you create and place in your website which your visitors use to connect to you in one click. Each embed you create can appear different, use a different welcome message, and even route those customers to different departments or specific agents. Sew your embeds into different domains and run multiple live support chat operations from one organized dashboard. 

Do you offer a free trial?

Yes, we offer a 30-day free trial of the most powerful live chat solution for small businesses, our enterprise plan, or any other plan you choose. Easy to setup and use, you can be chatting with customers, improving the speed of your support operation and converting at a higher rate within seconds. Our all-inclusive, cost-effective plans are perfect for your team, as everyone can collaborate to elevate your customer support and visitor outreach to an unprecedented level. 

Can I change my plan?

Change your plan whenever you want, even during your free trial. Upgrade, downgrade, add or subtract users: with the live chat software specifically formulated for small teams, you have the ability to change it when your needs change. And because there are no contracts, you can find the best fit for your business in every season, even if that means you need to cancel Zoho LiveDesk. 

So what happens after my trial ends?

After your 30-day trial expires you will need to purchase a monthly or yearly subscription to convert your trial account into your permanent account--with all your data, customizations and advanced features squarely intact. If you choose to not subscribe to Zoho LiveDesk after your trial ends, your account will be downgraded to our free plan, where you can continue to chat with your customers.   

How can I pay?

We make everything about live chat easy, even how you pay. We accept payment via Visa, MasterCard, American Express and PayPal. We will also accept your payment via bank transfer or check transfer for yearly subscriptions--which also come with a 10-percent discount.

Do you offer a money-back guarantee?

You better believe it. If at any time you are not satisified with our product or service, cancel your subscription and we will get you a full refund.