Engage site visitors in augmented reality with Zoho Lens
Turn your web chat into an immersive space with Zoho Lens. Provide live assistance to your site visitors with augmented reality (AR) tools and fix real-world issues like faulty equipment or installing hardware.
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Integrating AR into your chat console
Switching from chat to call, especially on another app or device, for minor issues can become a hassle for site visitors. Once an admin links a Zoho Lens organization to their SalesIQ account, they can enable remote camera access for the operators belonging to it. This allows operators to initiate a Lens session directly from their chat console while interacting with visitors.
Resolving issues with versatile AR tools
Apart from live camera streaming, operators can use a wide range of tools like AR annotation, a virtual pointer, AR comments, and AR measurements for highlighting issues, giving detailed instructions, and measuring remote objects.
Engaging experts for better solutions
Need certain expertise on a complex issue? Just invite an expert from that field to your Lens session and get valuable suggestions without leaving your chat console. Operators can also invite more than one technician to brainstorm or collaborate with a site visitor regarding their issue.
The benefits of choosing the Zoho Lens integration in Zoho SalesIQ
An instant solution at the first touchpoint
With the Zoho Lens integration, your chat console becomes an AR powerhouse, allowing operators to gather details regarding the visitor's issue and solve them instantly through your website. It enhances their operational scope and allows for faster troubleshooting, precise guidance, and reduced downtime without the need for an on-site presence.
Efficient resource management
When operators can solve minor issues via web chat, it empowers agencies to deploy service personnel for visitors who need hands-on repair or installation. Zoho Lens, with its remote assistance capabilities, helps manage your resources efficiently by saving time and allocating human resources where they’re truly needed.
Improved customer satisfaction
Site visitors often require quick assistance with minimal delays. Zoho Lens enables live interaction between the visitor and operator in a shared augmented space for seamless support and increased customer satisfaction.