Bridge support gaps with AR
Service requests require different technical approaches based on the issue at hand, where a phone call or a chat may not be enough to gauge the situation. By equipping your customer support team with AR remote assistance, they can diagnose the issue accurately by starting a live camera assistance session and get the necessary information to fix it.
Provide live solutions for your customer
Conventional video calls don't come with the tools required to guide a customer through an issue. With Zoho Lens, service agents can interact with their customers in a spatial environment and use AR tools for placing annotations, measuring remote objects, and providing detailed instructions.
Resolve your support tickets with ease
When a service agent ends a session after fixing an issue, a prompt will be shown to update the ticket status and enter the resolution, making it easier to close tickets as soon as the job is done. These details will be updated in the conversation section of the respective ticket automatically.
