Zoho Lens + Jira integration for faster ticket resolutions

With the AR functionalities of Zoho Lens, you can do so much more with Jira, from solving real-world issues remotely to managing resources efficiently.

Try now

Get live visuals of your customer's issue

Grasp the situation as soon as a service request comes in by starting a live camera assistance session with your customer. You can see the issue for yourself by accessing the customer's camera stream and determine how to fix it, right from the comfort of your desk.

Provide detailed instructions using AR tools

With the Zoho Lens integration, your service agents are equipped with versatile AR tools that help them guide the customer through each step, at their own pace. They can interact in the shared spatial environment by placing annotations, adding comments for individual annotations, measuring remote objects, and scanning images for text, QR codes, or barcodes.

Reduce service queues with faster resolutions

With instant solution and remote troubleshooting, Zoho Lens helps organizations reduce downtime and travel times, reducing service queues faster than ever. Service agents can update the ticket status and resolution at the end of the session, which will be updated in the ticket details automatically.

Here’s what you can do with the Zoho Lens integration

In addition to AR tools, you have access to powerful features that help you deliver optimum support:

  • Live text
  • QR/barcode scan
  • Geolocation
  • File-sharing via chat
  • Offline recording
  • Session recording

Enhanced customer satisfaction

By establishing a live camera stream in AR, Zoho Lens empowers your customer support team to obtain accurate information, provide optimum solutions, and fulfill customers’ requests with minimal delays.

Efficient resource management

When support teams use AR remote assistance to solve whatever issues they can, it clears their schedule significantly, so they can prioritize tickets that actually require field visits and save on travel costs.

Looking for a step-by-step guide?

View the user guide