How to access Geo Location in Zoho Lens
- Open the Session details tab while in a remote assistance session.
- Click Request location under customer details.
- Once the customer accepts your request, their location will be displayed on your interface.
- You can also view the location in the map application of your choice if you’re using a mobile device.
How to share Geo Location with a remote technician
- While in a remote assistance session, open the session details page by navigating to More > Info.
- Click Share under the customer's Geo Location.
- Accept the following prompt and approve location access for your device.
- Your location will be shared with the remote technician.
Leverage Geo Location for streamlined business processes
Enhance verification process in insurance claims
Insurance companies often verify their customer's location during on-site damage evaluations to prevent fraud. Geo Location enables claim adjusters to request and get the customer's location remotely, improving accuracy in the validation process and authenticating the customer's claim securely.
Optimize technician dispatch for service visits
Field technicians, who are constantly on the move, need to plan their route in advance so that they can complete more site visits without delay. With Geo Location, they can get location insights into their customers or remote crews in real time so they can focus more on problem solving and spend less time traveling.
Gain geographical context in virtual inspections
Safety protocols and industrial regulations will differ from site to site, based on its location. Site inspectors need to know the location to tailor their inspection process for that site. Geo Location in Zoho Lens helps officials get the site location remotely and conduct their virtual inspection with ease.
Improve credibility in real estate transactions
When it comes to buying property or starting a project, stakeholders evaluate their return on investment (ROI) based on the market value of the site location. Contractors can improve the credibility of their virtual tours and remote site surveys by using Geo Location. They can share the site location with the stakeholder, enabling accuracy and building trust.