Brands that trust Zoho Lens
Zoho Lens
Zoho Lens is a remote assistance software that uses augmented reality (AR) for mapping the user's environment and facilitating digital interactions for live visual guidance. With this software, users can connect to a smartphone, tablet, or smart glass camera, view the live camera stream from anywhere, and interact with the help of versatile tools like AR annotations, AR comments, freeze camera stream, snapshots, and advanced chat.
Who is it for?
Any organization that has:
- IT professionals
- Customer support teams
- Field service technicians
- Frontline engineers
- Remote workers
- General consumers who need technical assistance
ArborXR
ArborXR is mobile device management software (MDM) specifically for XR devices. This software can be used to manage all of the AR and VR devices in an organization, deploy AR and VR content to all devices simultaneously, and control the headset experience.
Who is it for?
Any organization that equips their workforce with XR devices like smart glasses or headsets for training or maintenance purposes can use an MDM software to manage them from one platform.
How does it work?
Zoho Lens is now listed on the XR directory, making it easy for ArborXR users to download and deploy the remote assistance software to their required teams.
- Professionals and experts can connect to an XR device (such as a AR headset) from their desktop through a Zoho Lens session.
- Once they connect with the remote user, they get a live stream of whatever is being viewed through the headset, allowing them to diagnose the situation first-hand.
- Along with voice and chat, they can interact on the live stream using AR tools such as AR annotations to place spatial markers and visually guide the remote user through a step-by-step process.
Robust features that benefit your ArborXR-powered business
Enterprise-grade security
Your business's privacy and security are our top priorities. With powerful encryption protocols like the 256-bit AES protocols and industry standard SSL, all confidential information remains protected throughout every remote assistance session.
Comprehensive session reports
Track key metrics such as session duration, session count, and technician-specific stats to identify trends, monitor productivity, address recurring issues, optimize your support processes, and improve your overall remote assistance workflow.
A multipurpose knowledge trail
Capture and archive your remote assistance session in the form of recordings, snapshots, and session notes to create a repository of valuable insights and best practices that can be used during training and onboarding processes.
Flexible customizations
Customize email templates and rebrand the Zoho Lens platform with your logo and domain to experience a personalized remote assistance solution that reflects your brand identity and enhances your operational efficiency.
Intuitive user management
Whether you're overseeing a small team or a large enterprise, Zoho Lens simplifies user management processes, allowing you to easily onboard new users, assign roles and permissions, create departments, and manage access levels with a user-friendly interface.