How do I record a credit card refund that has been issued via Stripe?
A refund issued via Stripe can be recorded by creating a Credit Note directly from the respective invoice.
To record the refund:
- Go to the Invoices module in the Sales dropdown.
- Select the invoice for which you have issued the refund.
- Click the More dropdown and select Create Credit Note.
- Verify the details in the Items Table.
- Click Save.
- Click the More dropdown in the credit note and select Refund.
- Select Stripe Clearing Account as your From Account and verify the populated data in other fields.
- Click Save.
To record the fees refunded by Stripe:
- Navigate to the Banking module.
- Select Stripe Clearing account from your list of accounts.
- Click the Add transaction dropdown from the top-right corner.
- Select Expense Refund under Money In.
- Select Stripe Fees as the From Account.
- Enter the amount.
- Fill in the other required fields and click Save.