My customer is trying to enter his Zoho credentials for the portal but it is not going through. Whatโ€™s the issue?

No, your customer’s Zoho credentials are not to be used in order to log into the Customer Portal.

When you send a portal invite to the email address of your customer and they accept it, they will be requested to create a new password using which they can log into the portal youโ€™ve invited them to. Their Zoho credentials has no relevance to this, and even customers without a Zoho account can log into your portal using their email ID and the password they created.

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