How do I issue a refund for returned goods?

You can issue a refund for returned goods by:

Directly initiating a refund for an Invoice; or
Creating a Credit Note.

Directly initiating a refund for an Invoice

Whenever your customer returns your goods, you don’t necessarily have to create a Credit Note and apply it to the invoices that are created in the future. You can also record a refund for the return of goods. In order to do that, kindly follow the below mentioned steps:

Go to the Invoices section on the left side bar.
Select the invoice for which you would like to record a refund.
Click on the More drop-down in the invoice and select the Create Credit Note option and hit the Save button on the following page.
A Credit Note will be created for the invoice amount.
Click on the More drop-down and select the Refund option.
Enter the amount and choose a payment method.
Click on the Save button to record the refund.

Creating a Credit Note

A refund for goods returned to you by the customer can be issued in the form of a Credit Note. You can create a Credit Note for the invoice you wish to refund and apply it to the invoices that are created in the future.

When a customer partially or fully returns the goods you’ve supplied to him,

Go to the Invoices section on the left sidebar and open the corresponding invoice that represents this transaction.
Click on More > Create Credit Note.
Under item details, specify the exact quantity that has been returned, and create the Credit Note.
You can apply this Create Note to the invoices that you create in the future.

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