## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/ke/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How do I make a refund?

You can only make refunds for successful payments (transaction type: payments, status: success). Further, you cannot refund offline payments through Zoho Billing.

Here’s how you can refund a payment.

*   Go to the **Customers** tab and select the customer for whom refund has to be made.
*   Click the **Transactions** tab and filter by Payments.
*   Select the appropriate transaction and click the **Refund** button.
*   Enter the amount to be refund and a short note about the refund if you want. Click **Save**.