Zoho Invoice

FAQ

I’ve recently been moved to the free plan as the system failed to auto-renew my Zoho Invoice subscription. What do I do now?

Auto-renewal is a process where the subscription amount is automatically deducted from the customer’s credit card. The customer should authorize it while paying for the first time.

Sometimes, the auto-renewal process may fail due to the following reasons:

  • Expiry of the card
  • Insufficient funds
  • Payment rejected by the bank

Under such cases, kindly try upgrading your subscription manually.

To do so, kindly follow the below mentioned steps:

  • Click on the Upgrade link present on the top-right corner of your dashboard.
  • Choose the plan of your choice, and click on the Upgrade button.
  • Enter your card details and pay for the subscription.
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