Zoho Invoice

FAQ

I have configured payment gateways under my settings, but they’re not working for me.

Ensure you’ve followed the following two steps to receive online payments from your customers.

1) Include the payment gateway in your invoice - At the time of creating the invoice, select the payment gateway you have set up. You can do this in the ‘Payment Option’ section.

2) Ensure the placeholders are placed in the notification email - Check for the payment link URL in the notification email you send to your customer. If the payment link is not included, then you can add it by following the steps below:

  • Go to SettingsEmail templatesInvoice Notification .
  • Click on Show Mail Content option and tap on Insert placeholdersOnline payment.
  • Select Set this to default if you would like to save that template as your default template.
  • Hit on the Save button to save the changes made.

Inserting placeholders

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